We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125399 results
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Decision Reference DRN-4806626
13 Jun 2024 U K Insurance Limited UpheldInsuranceDRN-4806626 The complaint Mr O complains about delays to the repair of his car when he made a claim on a motor insurance policy provided by U K Insurance Limited trading as Privilege Insurance (UKI). What happened Mr O holds a motor insurance policy with UKI. In October 2023, he made a cla... (3 pages)View decision -
Decision Reference DRN-4852027
13 Jun 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-4852027 The complaint Mrs H complains that Wise Payments Limited (‘Wise’) won’t refund the money she lost in a scam. What happened What Mrs H says Mrs H says that she received a call from someone I’ll refer to as W who said he was from a cryptocurrency company (which I’ll refer to as B... (8 pages)View decision -
Decision Reference DRN-4851412
13 Jun 2024 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-4851412 The complaint Mr Y complains that Moneybarn No. 1 Limited (Moneybarn) irresponsibly entered into a conditional sale agreement with him. What happened In May 2018 Moneybarn provided Mr Y with finance to purchase a used car. The car cost £7,300 and Mr Y paid a deposit of £300. He... (3 pages)View decision -
Decision Reference DRN-4851966
13 Jun 2024 National Westminster Bank Plc UpheldBanking and PaymentsDRN-4851966 The complaint Mr R complains National Westminster Bank Plc didn’t record the date of his default correctly or update his default to show his debt as settled or let him know that it had decided not to pursue him for the debt. He complains that National Westminster Bank Plc cause... (3 pages)View decision -
Decision Reference DRN-4674057
13 Jun 2024 Wesleyan Assurance Society UpheldPensions and AnnuitiesDRN-4674057 The complaint Ms G complains that Wesleyan Assurance Society (Wesleyan) gave her unsuitable advice in relation to making additional contributions to her pension. Wesleyan merged with the business – business M – which originally gave Ms G the 1995 advice. So I’ll only refer to W... (6 pages)View decision -
Decision Reference DRN-4842494
13 Jun 2024 IG Index Limited UpheldInvestmentsDRN-4842494 The complaint Mr P’s complaint concerns his trading account with IG Index Limited and the service provided by it on 20 April 2020, which he feels led to significant losses related to a long position he held on WTI Oil. More specifically, he’s said: IG’s platform provided misle... (5 pages)View decision -
Decision Reference DRN-4833741
13 Jun 2024 Mortgage Agency Services Number Five Limited UpheldMortgagesDRN-4833741 The complaint Mr B and Ms C complain that Mortgage Agency Services Number Five Limited (MAS5) has charged them an unfairly high rate of interest. What happened Mr B and Ms C took out their mortgage with a different lender in 2006. The mortgage was transferred to MAS5 in 2007. A... (11 pages)View decision -
Decision Reference DRN-4795715
13 Jun 2024 Oodle Financial Services Limited UpheldConsumer CreditDRN-4795715 The complaint Mr E complains that Oodle Financial Services Limited (“Oodle”) irresponsibly granted him a hire purchase agreement he couldn’t afford to repay. What happened In June 2022 Mr E acquired a used car financed by a hire purchase agreement from Oodle. The cash price of ... (3 pages)View decision -
Decision Reference DRN-4837289
13 Jun 2024 Coventry Building Society UpheldBanking and PaymentsDRN-4837289 The complaint Mr D complains that Coventry Building Society (Coventry) failed to use the email he’d supplied it when opening an online savings account. He feels this was a negligent act that caused him cost, distress, and inconvenience. Mr D also complains that Coventry failed ... (5 pages)View decision -
Decision Reference DRN-4717092
13 Jun 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4717092 The complaint Mr L complains that Options UK Personal Pensions LLP (formerly Carey Pensions) (‘Options’) shouldn’t have accepted a transfer of his occupational pension scheme into a self-invested personal pension (‘SIPP’). What happened In mid-2012, Mr L was approached by a rep... (43 pages)View decision
