We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125399 results
-
Decision Reference DRN-4848191
12 Jun 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4848191 The complaint Mr R is unhappy that Monzo Bank Ltd won’t refund the money he lost to what he believes was an investment scam. He is also unhappy Monzo didn’t reach out to the beneficiary bank when he asked it to. What happened The background to this complaint is well known to bo... (5 pages)View decision -
Decision Reference DRN-4848433
12 Jun 2024 Clydesdale Bank Plc UpheldBanking and PaymentsDRN-4848433 The complaint A company which I will refer to as ‘D’, complains that Clydesdale Bank Plc failed to prevent the company falling victim to a scam. What happened The background to the complaint is known to both parties and so I won’t repeat it at length here. Briefly, in December ... (7 pages)View decision -
Decision Reference DRN-4674165
12 Jun 2024 London Mutual Credit Union Limited UpheldBanking and PaymentsDRN-4674165 The complaint Ms J complains that her London Mutual Credit Union (“LMCU”) card was declined for contactless payment numerous times. What happened Ms J says that her LMCU card stopped working when trying to pay for bus travel on new year’s day when she was taking her children on... (2 pages)View decision -
Decision Reference DRN-4837653
12 Jun 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4837653 The complaint Mr D complains that Barclays Bank UK PLC didn’t provide him with clear information about the impact of engaging a debt management company (“DMC”) to assist him when he experienced financial difficulties. Mr D says that this has resulted in Barclays Bank UK PLC unf... (5 pages)View decision -
Decision Reference DRN-4410528
12 Jun 2024 Topaz Finance Limited UpheldMortgagesDRN-4410528 The complaint Miss P has complained that she provided an income and expenditure form to Topaz Finance Limited trading as Heliodor Mortgages in November 2022 but it didn’t action the form. Instead, it instructed a field agent to visit her and charged her a fee for that. What hap... (4 pages)View decision -
Decision Reference DRN-4710992
12 Jun 2024 Covea Insurance plc UpheldInsuranceDRN-4710992 The complaint Mrs R complains that Covea Insurance plc has unfairly declined her car insurance claim. What happened Mrs R took out motor insurance for her car. This was underwritten by Covea. In November 2023, Mrs R suffered a car breakdown. She said that there was smoke and fl... (3 pages)View decision -
Decision Reference DRN-4781468
12 Jun 2024 Utmost Life and Pensions Limited UpheldPensions and AnnuitiesDRN-4781468 The complaint Mr D complains about the delays he said Utmost Life and Pensions Limited (Utmost) caused to the transfer of his pension funds to another provider to buy a fixed term annuity. He said this led to him losing the original guaranteed maturity amount (GMA) and he had t... (9 pages)View decision -
Decision Reference DRN-4608543
12 Jun 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4608543 The complaint E, a limited company, complains Barclays Bank UK PLC won’t refund transactions it says it didn’t authorise. What happened E held a business account with Barclays. This complaint is brought by a director, Mr T. In late June 2020 Barclays blocked E’s business accoun... (4 pages)View decision -
Decision Reference DRN-4020803
12 Jun 2024 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-4020803 The complaint Mr K has complained about Creation Consumer Finance Ltd’s (‘Creation’) response to a claim he made under Section 75 (‘s.75’) of the Consumer Credit Act 1974 (the ‘CCA’) and in relation to allegations of an unfair relationship taking in to account Section 140A (‘s.... (6 pages)View decision -
Decision Reference DRN-4782151
12 Jun 2024 Accredited Insurance (Europe) Ltd UpheldInsuranceDRN-4782151 The complaint Mr K is unhappy with the service provided by Accredited Insurance (Europe) Ltd (AIE) following a claim he made on his classic car insurance policy. What happened Mr K took out classic car insurance with AIE. The policy booklet explained in the event of loss or dam... (4 pages)View decision
