We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121262 results
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Decision Reference DRN-4540073
26 Jan 2024 V12 Retail Finance Limited UpheldConsumer CreditDRN-4540073 The complaint Mr M complains that a sofa acquired under a fixed sum loan agreement from V12 Retail Finance Limited (“V12”) wasn’t of satisfactory quality. What happened In December 2021 Mr M purchased a sofa from a merchant and entered into a fixed sum loan agreement with V12. ... (3 pages)View decision -
Decision Reference DRN-4426551
26 Jan 2024 Absolute Financial Management Ltd UpheldPensions and AnnuitiesDRN-4426551 The complaint Mr P complains about the advice he, and Mrs P, have been given by Absolute Financial Management (‘AFM’). He says that a fund switch made in 2020 wasn’t right for him. This is because it was based on his tolerance for risk increasing, but this wasn’t the case. And ... (8 pages)View decision -
Decision Reference DRN-4583494
26 Jan 2024 Wirex Limited UpheldBanking and PaymentsDRN-4583494 The complaint Ms G complains that Wirex Limited have declined to refund transactions on her account that she says she did not make or otherwise authorise. What happened I issued a provisional decision in 2023 to explain why I thought Ms G’s complaint should be upheld. And I sai... (5 pages)View decision -
Decision Reference DRN-4331973
26 Jan 2024 Absolute Financial Management Ltd UpheldInvestmentsDRN-4331973 The complaint Mrs P complains about the advice she has been given by Absolute Financial Management (‘AFM’). She says that a fund switch made in 2020 wasn’t right for her. This is because it was based on her tolerance for risk increasing, but this wasn’t the case. And she says t... (7 pages)View decision -
Decision Reference DRN-4331982
26 Jan 2024 Absolute Financial Management Ltd UpheldInvestmentsDRN-4331982 The complaint Mr P complains about the advice he, and Mrs P, have been given by Absolute Financial Management (‘AFM’). He says that a fund switch made in 2020 wasn’t right for him. This is because it was based on his tolerance for risk increasing, but this wasn’t the case. And ... (7 pages)View decision -
Decision Reference DRN-4580760
26 Jan 2024 Accredited Insurance (Europe) Ltd UpheldInsuranceDRN-4580760 The complaint Miss H has complained about Accredited Insurance (Europe) Ltd. She isn’t happy about the valuation of her car after it was deemed a total loss following a claim under her motor insurance policy. What happened Miss H made a claim under her motor insurance policy an... (2 pages)View decision -
Decision Reference DRN-4583561
26 Jan 2024 U K Insurance Limited UpheldInsuranceDRN-4583561 The complaint Mr A is unhappy that UK Insurance Limited (UKI) increased his commercial motor insurance policy premiums mid-term. What happened Mr A took out a commercial motor insurance policy through UKI in March 2023. During the inception call he informed UKI that he’d been i... (6 pages)View decision -
Decision Reference DRN-4365493
26 Jan 2024 Landmark IFA Limited UpheldPensions and AnnuitiesDRN-4365493 The complaint Mr M complains about the advice given by Landmark IFA Limited to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme to a self-invested personal pension (‘SIPP’). He says the advice was unsuitable for him and believes this has caused ... (12 pages)View decision -
Decision Reference DRN-4410232
26 Jan 2024 Barclays Bank UK PLC UpheldMortgagesDRN-4410232 The complaint Mr F and Ms Z complain about delays by Barclays Bank UK PLC removing a legal charge from their property following redemption of their mortgage. What happened Mr F and Ms Z had a mortgage with Barclays. They repaid this on 27 April 2023. However, because Barclays h... (2 pages)View decision -
Decision Reference DRN-4583629
26 Jan 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4583629 The complaint Mr N complains that Monzo Bank Ltd (‘Monzo’) won’t refund him the money he lost when he fell victim to a scam. What happened Mr N fell victim to a task-based employment scam in April 2023. Mr N says that he was looking for work and had sent his details to various ... (5 pages)View decision
