We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 122183 results
-
Decision Reference DRN-5427832
16 May 2025 Aldermore Bank Plc UpheldBanking and PaymentsDRN-5427832 The complaint Mr V is unhappy with Aldermore Bank Plc. Mr V was looking to transfer an ISA to Aldermore from another bank “H”. But there were delays and difficulties getting the account set up and Mr V had money returned to him as Aldermore wouldn’t accept his further deposi... (3 pages)View decision -
Decision Reference DRN-5109107
16 May 2025 Startline Motor Finance Limited UpheldConsumer CreditDRN-5109107 The complaint Miss S complains about the quality of a used car that was supplied through a hire purchase agreement with Startline Motor Finance Limited (Startline). What happened In October 2023, Miss S acquired a used car through a Hire purchase agreement with Startline. Th... (5 pages)View decision -
Decision Reference DRN-5207229
16 May 2025 Seven Investment Management LLP UpheldPensions and AnnuitiesDRN-5207229 The complaint Mrs P has complained that Seven Investment Management LLP (Seven) caused a delay in processing her request to take a lump sum payment from her Uncrystallised Funds Pension Lump Sum (UFPLS). This delay caused her to suffer a financial loss that she would like to... (5 pages)View decision -
Decision Reference DRN-5515543
16 May 2025 AmTrust Specialty Limited UpheldInsuranceDRN-5515543 The complaint Ms L and Mr R complain about Amtrust Specialty Limited’s handling of their buildings guarantee claim. All references to Amtrust also include its appointed agents. What happened Our service previously considered a complaint regarding Amtrusts’ handling of Ms L a... (6 pages)View decision -
Decision Reference DRN-5011167
16 May 2025 Black Horse Limited UpheldConsumer CreditDRN-5011167 The complaint Miss H complains about the quality of a car that was supplied through a hire purchase agreement with Black Horse Limited (BHL). What happened In June 2023, Miss H acquired a used car through a hire purchase agreement with BHL. The car had travelled 1,485 miles... (4 pages)View decision -
Decision Reference DRN-5531192
16 May 2025 Shawbrook Bank Limited UpheldConsumer CreditDRN-5531192 The complaint Mr F’s complaint is, in essence, that Shawbrook Bank Limited (the ‘Lender’) acted unfairly and unreasonably by (1) deciding against paying claims under Section 75 of the Consumer Credit Act 1974 (as amended) (the ‘CCA’), (2) the contract being unenforceable, (3... (35 pages)View decision -
Decision Reference DRN-5300658
16 May 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5300658 The complaint U a limited company, complains Revolut Ltd unfairly restricted access to its account and closed its account. U is represented on the complaint by a director – Mr A. What happened The facts of the complaint are well known to both parties, so I will only provid... (3 pages)View decision -
Decision Reference DRN-5551833
16 May 2025 Lendable Ltd UpheldConsumer CreditDRN-5551833 The complaint Mr J complains that Lendable Ltd registered a default against his personal loan account while he was making reduced payments. What happened I issued a provisional decision setting out what I thought about Mr J’s complaint. I’ve copied the relevant parts of that... (5 pages)View decision -
Decision Reference DRN-5566375
16 May 2025 EBS Pensions Limited UpheldPensions and AnnuitiesDRN-5566375 The complaint Mrs H complains that EBS Pensions Limited (“EBS”) has failed to complete the transfer of her pension savings to another provider in a timely manner. What happened I issued a provisional decision on this complaint in January 2025. In that decision I explained wh... (4 pages)View decision -
Decision Reference DRN-5389351
16 May 2025 Gain Credit LLC UpheldConsumer CreditDRN-5389351 The complaint Mr L complains that Gain Credit LLC, trading as Lending Stream, lent to him irresponsibly. What happened In February 2024, Mr L took one loan with Lending Stream; it was for £120, repayable over a term of six months, with five monthly instalments of around £40,... (3 pages)View decision
