We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-4793169
7 Jun 2024 Tandem Bank Limited UpheldBanking and PaymentsDRN-4793169 The complaint Mr S complains that Tandem Bank Limited hasn’t provided him the interest rate that was advertised when he opened a savings account with it. What happened In August 2023, Mr S opened a savings account with Tandem which was advertised as having an interest rate of 5... (2 pages)View decision -
Decision Reference DRN-4536680
7 Jun 2024 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4536680 The complaint Mr D and Ms M complain that HSBC UK Bank Plc blocked their account and finally closed it. They would like a reason and their funds released. What happened Mr D and Ms M had a joint account with HSBC. In November 2022 the account was blocked. Mr D was given access ... (3 pages)View decision -
Decision Reference DRN-3963304
7 Jun 2024 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-3963304 The complaint Mr R has complained about the way Creation Consumer Finance Ltd (“Creation”) responded to claims he’d made in relation to misrepresentation, breach of contract, and an alleged unfair relationship taking into account section 140A (“s140A”) of the Consumer Credit Ac... (5 pages)View decision -
Decision Reference DRN-4827662
7 Jun 2024 The On-Line Partnership Limited UpheldPensions and AnnuitiesDRN-4827662 The complaint Mr B complains that an appointed representative of The On-Line Partnership Limited trading as IN Partnership (“OLP”) failed to provide him with appropriate advice about the pension contributions he was receiving from his employer. What happened The advice that was... (3 pages)View decision -
Decision Reference DRN-4841407
7 Jun 2024 Bank of Scotland Plc UpheldBanking and PaymentsDRN-4841407 The complaint Ms K complains that Bank of Scotland plc, trading as Halifax, won’t refund money she lost when she fell victim to an investment scam. Ms K is being represented by solicitors in this complaint What happened Ms K met an individual “L” on an online dating site in Aug... (4 pages)View decision -
Decision Reference DRN-4572133
7 Jun 2024 HSBC UK Bank Plc UpheldMortgagesDRN-4572133 The complaint Mrs A complains HSBC UK Bank PLC ‘HSBC’ caused unnecessary delays and unfairly assessed her application for her Right-to-Buy (RTB) mortgage. What happened Mrs A applied for the RTB with her council, and this was offered to her in May 2022. Mrs A contacted HSBC in ... (3 pages)View decision -
Decision Reference DRN-4523099
7 Jun 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4523099 The complaint Ms L complains that Barclays Bank UK PLC won’t refund money she lost when she fell victim to an investment scam. Ms L is being represented by solicitors in her complaint. What happened The detailed background to this complaint is well-known to both parties and has... (3 pages)View decision -
Decision Reference DRN-4840790
7 Jun 2024 Bank of Scotland Plc UpheldBanking and PaymentsDRN-4840790 The complaint Mr A complains that Bank of Scotland plc is unfairly holding him personally liable for a loan taken out by his limited company. To resolve his complaint, he would like the bank to write off the debt. What happened Mr A told us: His limited company took out a loan... (5 pages)View decision -
Decision Reference DRN-4471893
7 Jun 2024 Marsh Finance Limited UpheldConsumer CreditDRN-4471893 The complaint Mrs A complains that a used car supplied by Marsh Finance Ltd under a finance agreement is of unsatisfactory quality. Mrs A is represented by a third party but I’ll refer to everything that’s been said on her behalf as if Mrs A said it herself, to keep things simp... (5 pages)View decision -
Decision Reference DRN-4523040
7 Jun 2024 Nationwide Building Society UpheldBanking and PaymentsDRN-4523040 The complaint Mr G is unhappy how Nationwide Building Society (Nationwide) handled a refund request for a payment he made using his credit card. What happened Mr G purchased ticket for a flight from a supplier/merchant – who I will refer to as ‘Airline’ – using his Nationwide c... (3 pages)View decision
