We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-4839496
7 Jun 2024 Perspective (South) Limited UpheldInvestmentsDRN-4839496 The complaint Miss G complains that she was given unsuitable investment advice by an advisor from Perspective (South) Limited (Perspective). She says that the advice didn’t match her attitude to risk or needs at the time, and that she suffered a significant loss because of this... (6 pages)View decision -
Decision Reference DRN-4757349
7 Jun 2024 JLT Wealth Management Limited UpheldPensions and AnnuitiesDRN-4757349 The complaint Mr W complains about the advice given by JLT Wealth Management Limited (‘JLT’) to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme to a personal pension. He says the advice was unsuitable for him and believes this has caused him a ... (8 pages)View decision -
Decision Reference DRN-4840425
7 Jun 2024 Loans 2 Go Limited UpheldConsumer CreditDRN-4840425 The complaint Mr O complains about how Loans 2 Go Limited treated him when agreeing a repayment plan in February 2022. Mr O additionally complains that Loans 2 Go failed to action an offer it made in August 2022. What happened In August 2021 Mr O took out a £1,000 loan from Loa... (5 pages)View decision -
Decision Reference DRN-4833056
7 Jun 2024 Allianz Insurance Plc UpheldInsuranceDRN-4833056 The complaint A complains about a claim it made on its fleet policy with Allianz Insurance Plc after one of its vans was involved in an accident. What happened A held a small fleet policy with Allianz. After one of its vehicles was involved in accident, it made a claim for the ... (3 pages)View decision -
Decision Reference DRN-4840357
7 Jun 2024 Liverpool Victoria Insurance Company Limited UpheldInsuranceDRN-4840357 The complaint Mr R complains that Liverpool Victoria Insurance Company Limited (LV) settled a third-party claim against his car insurance policy. What happened Mr R had a car insurance policy underwritten by LV. In July 2022, Mr R was involved in an accident with a third-party.... (3 pages)View decision -
Decision Reference DRN-4516286
7 Jun 2024 Barclays Bank Plc UpheldBanking and PaymentsDRN-4516286 The complaint Mrs P complains that Barclays Bank Plc blocked and later closed her investment account without a reason. Barclays caused a delay in the transfer of the funds to a new broker. What happened The detailed background of this complaint is well known to both parties. So... (3 pages)View decision -
Decision Reference DRN-4787781
7 Jun 2024 Santander Consumer (UK) Plc UpheldConsumer CreditDRN-4787781 The complaint Ms C and her representative complain that Santander Consumer (UK) Plc (“Santander”) irresponsibly granted her a conditional sale agreement she couldn’t afford to repay. What happened In April 2022 Ms C acquired a used car financed by way of a conditional sale agre... (5 pages)View decision -
Decision Reference DRN-4827003
7 Jun 2024 Santander UK Plc UpheldBanking and PaymentsDRN-4827003 The complaint Mr and Mrs D complain Santander UK Plc didn’t do enough to help them upgrade their current account. What happened Mr D went into branch to get help upgrading a joint current account. He’d recently switched from a 123 current account to an “Edge” Account. But he’d ... (3 pages)View decision -
Decision Reference DRN-4455587
7 Jun 2024 Admiral Financial Services Limited UpheldConsumer CreditDRN-4455587 The complaint Miss H has complained Admiral Financial Services Ltd is holding her liable for a personal loan that was taken out fraudulently. What happened In early 2023 Miss H went to a party locally. She met a couple of blokes and was encouraged to help them out when they wan... (3 pages)View decision -
Decision Reference DRN-4610447
7 Jun 2024 Mallard Leasing Limited UpheldConsumer CreditDRN-4610447 The complaint Mr P complains that a car supplied to him under a hire purchase agreement with Mallard Leasing Limited trading as Mallard Finance (“Mallard”) was of an unsatisfactory quality. What happened In April 2023, Mr P was supplied with a used car through a hire purchase a... (3 pages)View decision
