We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121115 results
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Decision Reference DRN-4566580
18 Jan 2024 National Savings and Investments UpheldBanking and PaymentsDRN-4566580 The complaint Mr J complains that National Savings and Investments (“NS&I”) returned a large payment into his Income Bond from a third party. Mr J said he couldn’t have known beforehand that the payment would be rejected, and he wanted NS&I to pay the interest he’d miss... (4 pages)View decision -
Decision Reference DRN-4442219
18 Jan 2024 Devitt Insurance Services Ltd UpheldInsuranceDRN-4442219 The complaint Mrs W complains that Devitt Insurance Services Ltd trading as Devitt (“Devitt”) required her to disclose medical information when she bought motor insurance from it. What happened Mrs W was looking for a motor insurance policy to cover her motorcycle. She used a c... (2 pages)View decision -
Decision Reference DRN-4451334
18 Jan 2024 National Westminster Bank Plc UpheldBanking and PaymentsDRN-4451334 The complaint Mr G complains about charges and interest applied to his account by National Westminster Bank Plc during a period of financial difficulty. What happened Mr G held a bank account with associated overdraft of £4,950 with NatWest for several years. Mr G has explaine... (4 pages)View decision -
Decision Reference DRN-4562450
18 Jan 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4562450 The complaint Mr G complains about issues with Barclays Bank UK PLC (Barclays) in respect of an ISA transfer. He would like more compensation than the £150 Barclays has offered. What happened The details of this complaint are well known to both parties so I won’t repeat them a... (2 pages)View decision -
Decision Reference DRN-4534800
18 Jan 2024 Advantage Insurance Company Limited UpheldInsuranceDRN-4534800 The complaint Mrs J complains Advantage Insurance Company Limited hasn’t offered a fair value for her car following its theft. What happened The details of the claim are well known to both parties, so I won’t repeat them again here. Instead, I’ll summarise the background and fo... (3 pages)View decision -
Decision Reference DRN-4566714
18 Jan 2024 Liverpool Victoria Insurance Company Limited UpheldInsuranceDRN-4566714 The complaint Mrs S was unhappy that her motor policy was cancelled by Liverpool Victoria Insurance Company Limited (“LV”), and that a fraud marker was recorded against her name. What happened Mrs S was referred by a friend to a broker who incorrectly set-up her motor policy on... (2 pages)View decision -
Decision Reference DRN-4449508
18 Jan 2024 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-4449508 The complaint Mrs S complains that Tesco Personal Finance PLC trading as Tesco Bank applied account restrictions without telling her and declined to reissue a credit card. What happened Mrs S opened a credit card with Tesco Bank in 2000. In February 2021 Mrs S contacted Tesco B... (2 pages)View decision -
Decision Reference DRN-3764239
18 Jan 2024 Tuto Money Limited UpheldPensions and AnnuitiesDRN-3764239 The complaint Mr P complains about the advice Tuto Money Limited trading as Eadon & King (‘Tuto’) gave to him to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme to a personal pension. He says the advice wasn’t suitable for him and may have ... (4 pages)View decision -
Decision Reference DRN-4542329
18 Jan 2024 Aviva Insurance Limited UpheldInsuranceDRN-4542329 The complaint B and X have complained about what Aviva Insurance Limited has said it is willing to pay in settlement of a claim under their Minifleet insurance policy. B and X are represented by a director of B. But for the sake of ease I’ve referred to B and B and X throughout... (3 pages)View decision -
Decision Reference DRN-4545901
18 Jan 2024 Canada Life Limited UpheldInsuranceDRN-4545901 The complaint Mr H complains that Canada Life Limited gave him incorrect information about the benefit end date for a claim he made on a group income protection insurance policy. What happened The background to this complaint is well-known to both parties, so I’ve set out a sum... (4 pages)View decision
