We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-4697453
6 Jun 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4697453 The complaint Mr A complains that Barclays Bank UK PLC, trading as Barclaycard (Barclays), closed his accounts without providing an explanation and took too long to release the balances on the accounts back to him. What happened The detailed background of this complaint is well... (4 pages)View decision -
Decision Reference DRN-4837465
6 Jun 2024 Bank of Scotland Plc UpheldBanking and PaymentsDRN-4837465 The complaint Mrs G complains Bank of Scotland PLC trading as Halifax blocked her account in error after she reported the death of her son to another bank. She also complains about how Halifax dealt with her when she complained about this error. What happened I sent the parties... (5 pages)View decision -
Decision Reference DRN-4105757
6 Jun 2024 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-4105757 The complaint Ms R has complained about Creation Consumer Finance Ltd trading as Creation’s (‘Creation’) response to a claim she made under Section 75 (‘s.75’) of the Consumer Credit Act 1974 (the ‘CCA’) and in relation to allegations of an unfair relationship taking in to acco... (5 pages)View decision -
Decision Reference DRN-4772457
6 Jun 2024 Oodle Financial Services Limited UpheldConsumer CreditDRN-4772457 The complaint Mr D is unhappy that a van supplied to him under a hire purchase agreement with Oodle Financial Services Limited trading as Oodle Car Finance was of an unsatisfactory quality. What happened On 7 November 2023, Mr D was supplied with a use van through a hire purcha... (4 pages)View decision -
Decision Reference DRN-3693344
6 Jun 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3693344 The complaint Mr H opened a self-invested personal pension (“SIPP”) with Carey Pensions UK LLP now Options UK Personal Pensions LLP (“Options”). Mr H transferred his existing personal pension to the SIPP to invest in two unregulated investments. Mr H’s complaint is that Options... (20 pages)View decision -
Decision Reference DRN-4766736
6 Jun 2024 Bank of Scotland Plc UpheldBanking and PaymentsDRN-4766736 The complaint Mr C complains that Bank of Scotland plc trading as Halifax didn’t do enough to protect him from the financial harm caused by an investment scam, or to help him recover the money once he’d reported the scam to it. What happened The detailed background to this comp... (5 pages)View decision -
Decision Reference DRN-4550190
6 Jun 2024 N.I.I.B. Group Limited UpheldConsumer CreditDRN-4550190 The complaint Mr R complains about the quality of a car he acquired through a hire purchase agreement financed by N.I.I.B Group Limited trading as Northridge Finance (Northridge). What happened In March 2023 Mr R acquired a used car through a hire purchase agreement financed by... (3 pages)View decision -
Decision Reference DRN-4748679
6 Jun 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4748679 The complaint Mr A complains that Monzo Bank Ltd (“Monzo”) won’t refund him a payment made from his current account as the result of a scam. What happened In April 2023, Mr A was involved in a scam. He was persuaded to send £3,500 from his Monzo account to someone who purported... (5 pages)View decision -
Decision Reference DRN-4837345
6 Jun 2024 Mortgage Agency Services Number Five Limited UpheldMortgagesDRN-4837345 The complaint Mrs G complains that Mortgage Agency Services Number Five Limited (MAS5): Unfairly increased the interest rate on her mortgage. Charged a different standard variable rate (SVR) than other companies in the same group. Would not offer her a new interest rate prod... (8 pages)View decision -
Decision Reference DRN-4719970
6 Jun 2024 Loans 2 Go Limited UpheldConsumer CreditDRN-4719970 The complaint Mr H complains that Loans 2 Go Limited (L2Go) failed to respond to his request to repay loan funds within the cooling off period. What happened On 21 February 2023 Mr H successfully applied for a loan with L2Go for £1,000 with repayments of £205.56 due every four ... (3 pages)View decision
