We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121115 results
-
Decision Reference DRN-4565216
17 Jan 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4565216 The complaint Mr T complains that Options UK Personal Pensions LLP (“Options” – formerly Carey Pensions UK LLP) shouldn’t have accepted his application to transfer his occupational pension scheme into an Options self-invested personal pension (“SIPP”). He says Options failed to... (43 pages)View decision -
Decision Reference DRN-4559779
17 Jan 2024 Tesco Underwriting Limited UpheldInsuranceDRN-4559779 The complaint Ms Complains about Tesco Underwriting Limited’s (TUL) handling of a subsidence claim under a home insurance policy. What happened I issued two provisional decisions in December 2023. The parties are aware of the background to the complaint. It became apparent duri... (7 pages)View decision -
Decision Reference DRN-4565581
17 Jan 2024 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-4565581 The complaint Miss P is complaining about Moneybarn No.1 Limited (Moneybarn). She says they were irresponsible in lending to her as the loan was unaffordable. Miss P’s complaint was brought to our service by a representative but for ease I’ve written as if we’ve dealt directly... (4 pages)View decision -
Decision Reference DRN-3853810
17 Jan 2024 David Stock & Co Limited UpheldPensions and AnnuitiesDRN-3853810 The complaint Mr G complained that he was given unsuitable advice to transfer his deferred defined benefit (DB) British Steel Pension Scheme (BSPS), to a type of personal pension plan, in 2017. He says the advice was unsuitable for him and believes this has caused a financial l... (4 pages)View decision -
Decision Reference DRN-4398111
17 Jan 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4398111 Complaint Miss R is unhappy that Barclays Bank UK PLC didn’t reimburse her after she fell victim to a scam. Background In late 2021, a friend of Miss R’s recommended she invest her money with a particular broker. This broker claimed to use automated trading software to speculat... (3 pages)View decision -
Decision Reference DRN-4398104
17 Jan 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4398104 Complaint Miss R is unhappy that Barclays Bank UK PLC didn’t reimburse her after she fell victim to a scam. Background In September 2021, Miss R fell victim to an employment scam. She was approached by a company and offered a job. Essentially, the role was an affiliate marketin... (3 pages)View decision -
Decision Reference DRN-4489139
17 Jan 2024 Bank of Scotland Plc UpheldConsumer CreditDRN-4489139 The complaint Mr R complains that Bank of Scotland plc trading as Halifax (“Halifax”) divulged his information to his ex-partner over the phone. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. Mr R and Halifax cou... (2 pages)View decision -
Decision Reference DRN-4558571
17 Jan 2024 Lloyds Bank PLC UpheldBanking and PaymentsDRN-4558571 The complaint Miss A is unhappy with the way Lloyds Bank PLC (‘Lloyds’) handled her claim for a refund of some payments she made using her Lloyds debit card. What happened On 2 November 2021, Miss A used her Lloyds debit card to pay £301.84 for a ticket to a music festival in a... (4 pages)View decision -
Decision Reference DRN-4524099
17 Jan 2024 iPensions Group Limited UpheldPensions and AnnuitiesDRN-4524099 The complaint Mr W complains iPensions Group Limited caused unnecessary delays to the withdrawal of his pension funds and as such caused him financial loss. What happened Mr W lives overseas and held a self-invested personal pension (SIPP) with iPensions, from which he has been... (7 pages)View decision -
Decision Reference DRN-4519664
17 Jan 2024 Tesco Personal Finance PLC UpheldInsuranceDRN-4519664 The complaint Ms M is unhappy with what happened after she contacted Tesco Personal Finance PLC in relation to a claim on her legal expenses insurance. What happened Ms M had home insurance arranged through Tesco’s which included legal expenses cover. That policy ended in Janua... (2 pages)View decision
