We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121115 results
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Decision Reference DRN-4562966
17 Jan 2024 Blemain Finance Limited UpheldMortgagesDRN-4562966 The complaint Mr and Mrs W complain about the balance of their second charge mortgage (secured loan) with Blemain Finance Limited trading as Together. In particular, they’re concerned that Together has told them their loan isn’t on track to be repaid by the end of the term even... (5 pages)View decision -
Decision Reference DRN-4513813
17 Jan 2024 Allianz Insurance Plc UpheldInsuranceDRN-4513813 The complaint Dr C and Ms F complain about how Allianz Insurance Plc has handled and attempted to settle their claim for subsidence on their home insurance policy. What happened Dr C and Ms F bought their home in 1995. At this time they took out home insurance with an insurer t... (12 pages)View decision -
Decision Reference DRN-4563699
17 Jan 2024 Aviva Insurance Limited UpheldInsuranceDRN-4563699 The complaint Mr K complains that Aviva Insurance Limited accused him of fraud and avoided his home insurance policy after he attempted to make a claim. What happened In early 2023, Mr K submitted a claim for accidental damage to a tablet under his home insurance policy with Av... (3 pages)View decision -
Decision Reference DRN-4455874
17 Jan 2024 PayPal (Europe) Sarl et Cie SCA UpheldBanking and PaymentsDRN-4455874 The complaint Mr K complains that PayPal (Europe) Sarl et Cie SCA did not allow him to withdraw funds to a bank account he tried to link to his account, and they provided him with poor service. What happened Mr K tried to add a linked bank account to his PayPal account so he co... (3 pages)View decision -
Decision Reference DRN-4533720
17 Jan 2024 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-4533720 The complaint Mrs W complains about Royal & Sun Alliance Insurance Limited’s (RSA) decision to decline a claim under her pet insurance policy. Any reference to RSA includes the actions of its agents. What happened The circumstances of this complaint are well known to both p... (3 pages)View decision -
Decision Reference DRN-4563327
17 Jan 2024 Santander UK Plc UpheldBanking and PaymentsDRN-4563327 The complaint Mrs M complained because Santander UK Plc refused to refund her for a transaction she said she didn’t make. What happened On 12 April 2023, there was a payment from Mrs M’s account to a banking services company. It was for the sterling equivalent of ... (5 pages)View decision -
Decision Reference DRN-4291809
17 Jan 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-4291809 The complaint Mr M complains that Wise Payments Limited won’t refund money he lost when he was the victim of a scam. Mr M is represented by a firm that I’ll refer to as ‘R’. What happened The background to this complaint is well known to both parties and so I’ll only refer to s... (6 pages)View decision -
Decision Reference DRN-4493403
17 Jan 2024 Gain Credit LLC UpheldConsumer CreditDRN-4493403 The complaint Miss M complains that Gain Credit LLC trading as Lending Stream (“Lending Stream”) gave her a loan without carrying out sufficient affordability checks. Miss M is also unhappy with the conduct of a third party who is working on behalf of Lending Stream. What happe... (6 pages)View decision -
Decision Reference DRN-4562982
17 Jan 2024 Scottish Widows Limited UpheldPensions and AnnuitiesDRN-4562982 The complaint Mr T complains that Scottish Widows Limited treated him unfairly in connection with a delayed pension transfer request. He says he’s suffered a financial loss as a result of Scottish Widows’ actions. Mr T is represented in bringing this complaint and was also repr... (5 pages)View decision -
Decision Reference DRN-4561967
17 Jan 2024 Shop Direct Finance Company Limited UpheldConsumer CreditDRN-4561967 The complaint Mrs W complains that Shop Direct Finance Company Limited trading as very failed to provide her with a breakdown of the interest and charges being refunded to her after they agreed they’d lent to her irresponsibly. She’s also unhappy with the calls she’s been recei... (3 pages)View decision
