We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121058 results
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Decision Reference DRN-4355455
15 Jan 2024 NewDay Ltd UpheldBanking and PaymentsDRN-4355455 The complaint The estate of Mr W complains NewDay Ltd provided the late Mr W with an unaffordable credit card. What happened In June 2021 NewDay provided Mr W with a credit card with a limit of £1,200. Mr W sadly passed away in April 2022 and the executors of his estate complai... (4 pages)View decision -
Decision Reference DRN-4558544
15 Jan 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4558544 The complaint Mr B is a sole trader. He complains that Barclays Bank UK Plc treated him unfairly when it closed his business accounts. Mr B is represented by his accountant Ms K, however for ease I’ll refer to Mr B throughout the decision. What happened Mr B held a business cur... (6 pages)View decision -
Decision Reference DRN-4500376
15 Jan 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4500376 The complaint Mr A has complained Monzo Bank Ltd, trading as Monzo, won’t refund money he didn’t receive after using a cash machine. What happened In July 2023 Mr A used a cash machine to withdraw £120. He didn’t receive any money from the cash machine but noticed there was £10... (2 pages)View decision -
Decision Reference DRN-4536365
15 Jan 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4536365 The complaint Mr D complains about how Barclays Bank UK PLC dealt with an Individual Savings Account (ISA) transfer. What happened Mr D opened a Barclays ISA in early 2023 and attempted to transfer his existing ISA to it. He says there were a number of problems and delays which... (2 pages)View decision -
Decision Reference DRN-4558316
15 Jan 2024 PayPal (Europe) Sarl et Cie SCA UpheldBanking and PaymentsDRN-4558316 The complaint Mrs G has complained that PayPal (Europe) Sarl et Cie SCA (“PayPal”) didn’t refund her all of her money for goods that she returned to a seller. What happened On 5 February 2023 Mrs G purchased £191.86 worth of goods from an overseas retailer using her PayPal acco... (3 pages)View decision -
Decision Reference DRN-4557183
15 Jan 2024 Target Servicing Limited UpheldMortgagesDRN-4557183 The complaint Mr B complains that Target Servicing Limited delayed the redemption of his help to buy loan. What happened Mr B had a help to buy loan secured over his property. He decided to redeem the loan, notified Target and obtained a valuation. The valuation was sent to Tar... (5 pages)View decision -
Decision Reference DRN-4374134
15 Jan 2024 Sainsbury's Bank Plc UpheldBanking and PaymentsDRN-4374134 The complaint Ms R complains that Sainsburys Bank Plc has not met its obligations in regard to a transaction she made on her credit card to purchase timeshare relinquishment services. What happened In May 2021 Ms R’s representatives say she paid on her credit card a total of £6... (3 pages)View decision -
Decision Reference DRN-4367463
15 Jan 2024 Nationwide Building Society UpheldConsumer CreditDRN-4367463 The complaint Mr and Mrs N are unhappy because Nationwide Building Society recorded late payment markers on their credit file. What happened Mr and Mrs N took out a loan with Nationwide in April 2019. The term of the loan was 32 months, meaning the loan was due to be redeemed i... (3 pages)View decision -
Decision Reference DRN-4523864
15 Jan 2024 Monzo Bank Ltd UpheldConsumer CreditDRN-4523864 The complaint Mr C has a number of complaints against Monzo Bank Ltd. He says Monzo: irresponsibly lent him a loan. Didn’t block gambling transactions even though he applied a gambling block to his account. Provided poor customer service in the way it handled his complaint. ... (3 pages)View decision -
Decision Reference DRN-4425984
15 Jan 2024 Next Retail Limited UpheldConsumer CreditDRN-4425984 The complaint Mr S complains that Next Retail Limited trading as Next Online irresponsibly gave him a running account credit agreement he couldn’t afford. What happened Mr S was given a catalogue shopping account with Next in March 2005, his credit limit was decreased in Novemb... (3 pages)View decision
