We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121115 results
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Decision Reference DRN-3768226
13 Jan 2024 Tuto Money Limited UpheldPensions and AnnuitiesDRN-3768226 The complaint Mr M complained that he was given unsuitable advice to transfer his defined benefit (DB) British Steel Pension Scheme (BSPS), to a type of personal pension plan, in 2017. Tuto Money Limited is responsible for answering this complaint and so to keep things consiste... (6 pages)View decision -
Decision Reference DRN-4443927
13 Jan 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4443927 The complaint Miss D complains Revolut Ltd (“Revolut”) won’t refund several transactions she disputes to having made from her account. What happened In February 2023, four transactions amounting to £4,020 were sent from Miss D’s account to the same beneficiary. Miss D says she ... (4 pages)View decision -
Decision Reference DRN-4556674
13 Jan 2024 TIDE PLATFORM LTD UpheldBanking and PaymentsDRN-4556674 The complaint A complains Tide Platform Ltd (“Tide”) restricted and closed their account with immediate effect following a review. A adds that their funds were later only partially refunded – and they want Tide to return this to them. A say that Tide’s actions have caused them ... (3 pages)View decision -
Decision Reference DRN-4508939
13 Jan 2024 Specialist Motor Finance Limited UpheldConsumer CreditDRN-4508939 The complaint Mr B complains that Specialist Motor Finance Limited (SMF) acted irresponsibly when agreeing to a loan he couldn’t afford. What happened In March 2022 Mr B acquired a car when he entered into a Hire Purchase agreement with SMF. The cash price of the car was £15,49... (4 pages)View decision -
Decision Reference DRN-4221122
13 Jan 2024 Amtrust Europe Limited UpheldInsuranceDRN-4221122 The complaint Mr K is complaining about the length of time it took Amtrust Europe Limited to decline a claim he made on his buildings insurance policy for damage arising from a burst pipe. What happened In December 2022 Mr K contacted Amtrust to report that the insured property... (2 pages)View decision -
Decision Reference DRN-4543965
12 Jan 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4543965 The complaint Mr H complains that Barclays Bank UK PLC trading as Barclaycard granted him credit he couldn’t afford to repay. What happened Barclays opened a credit card account for Mr H in August 2017. This type of credit was an open-ended or running account facility and the c... (4 pages)View decision -
Decision Reference DRN-4249979
12 Jan 2024 Bank of Scotland Plc UpheldBanking and PaymentsDRN-4249979 The complaint Miss A complains about Bank of Scotland plc. She says that Bank of Scotland didn’t do enough to protect her when she became the victim of a scam and would like Bank of Scotland to refund her the money she has lost as a result. What happened Miss A was looking to p... (2 pages)View decision -
Decision Reference DRN-4524806
12 Jan 2024 St. James's Place Wealth Management Plc UpheldPensions and AnnuitiesDRN-4524806 The complaint Mr B is unhappy that St James’s Place Wealth Management Plc (SJP) refused to provide advice relating to the transfer of his Defined Benefit pension scheme (DB scheme) and took too long to notify him of this. What happened Mr B had a defined benefit pension from a ... (8 pages)View decision -
Decision Reference DRN-4520053
12 Jan 2024 Close Brothers Limited UpheldConsumer CreditDRN-4520053 The complaint Miss S complains about the quality of a used car that was supplied through a conditional sale agreement with Close Brothers Limited (CBL). Miss S is also not happy that her car was repossessed, and her credit file was impacted. What happened In February 2022, Miss... (7 pages)View decision -
Decision Reference DRN-4260814
12 Jan 2024 BMW Financial Services(GB) Limited UpheldConsumer CreditDRN-4260814 The complaint Mr C complains that the car he acquired financed through a hire purchase agreement with BMW Financial Services (GB) Limited, trading as Alphera Financial Services, wasn't of satisfactory quality. What happened The details of this complaint are well known to b... (4 pages)View decision
