We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
-
Decision Reference DRN-4767767
31 May 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4767767 The complaint Mr E and Miss M complain that Barclays Bank UK PLC did not fully refund a series of transactions they lost to a scam. What happened Mr E and Miss M were in the process of purchasing a house and were sent an invoice from a solicitor to pay the deposit. Unfortunatel... (3 pages)View decision -
Decision Reference DRN-4579299
31 May 2024 Specialist Motor Finance Limited UpheldConsumer CreditDRN-4579299 The complaint Mr M is unhappy with the quality of a car that was supplied to him under a hire purchase agreement with Specialist Motor Finance Limited (“SMF”). What happened On 10 May 2023 Mr M signed a hire purchase agreement with SMF for a used car with a cash price of £5,744... (4 pages)View decision -
Decision Reference DRN-4781051
31 May 2024 AXA Insurance UK Plc UpheldInsuranceDRN-4781051 The complaint Mr K has complained that AXA Insurance UK Plc (AXA) unfairly declined a claim under his home insurance policy. What happened Mr K contacted AXA to make a claim when he damaged his mobile phone by dropping it on his kitchen floor. AXA declined the claim because it ... (3 pages)View decision -
Decision Reference DRN-4825929
31 May 2024 Topaz Finance Limited UpheldMortgagesDRN-4825929 The complaint Mr M complains that after his mortgage moved to Topaz Finance Limited (trading as Rosolite Mortgages), his payments weren’t directed there. Mr M is unhappy that Rosolite started using his credit balance to cover the monthly payments due and when those funds ran ou... (4 pages)View decision -
Decision Reference DRN-4580384
31 May 2024 Fairscore Ltd UpheldConsumer CreditDRN-4580384 The complaint Mr H has complained that Fairscore Ltd trading as Updraft, acted irresponsibly when it approved him for nine different loans over a 13-month period. Background Mr H applied for nine loans with Updraft between January 2022 and February 2023. He was approved for eac... (3 pages)View decision -
Decision Reference DRN-4802388
31 May 2024 Western Circle Ltd UpheldConsumer CreditDRN-4802388 The complaint Mr M has complained that Western Circle Ltd trading as Quick Loans Express (“Quick Loans”) didn’t carry out sufficient affordability checks before it lent to him. What happened A summary of Mr M’s borrowing can be found below. loan number loan amount agreement dat... (4 pages)View decision -
Decision Reference DRN-4823883
31 May 2024 Loans 2 Go Limited UpheldConsumer CreditDRN-4823883 The complaint Miss L has complained through a representative that Loans 2 Go Limited (“L2G”) didn’t conduct sufficient affordability checks before it lent to her. What happened A summary of Miss L borrowing can be found in the table below. loan number loan amount agreement date... (4 pages)View decision -
Decision Reference DRN-4673734
31 May 2024 Nationwide Building Society UpheldBanking and PaymentsDRN-4673734 The complaint Miss M complains that Nationwide Building Society (“Nationwide”) irresponsibly provided her with a credit card and increased her credit limit. What happened Nationwide provided Miss M with a credit card in February 2020 with a limit of £3,000. Her credit limit was... (5 pages)View decision -
Decision Reference DRN-4751358
31 May 2024 Advantage Insurance Company Limited UpheldInsuranceDRN-4751358 The complaint Mr and Mrs K have complained that Advantage Insurance Company Limited unreasonably cancelled their motor policy following an accident. They’ve also complained they weren’t given enough notice their policy was being cancelled. As we have mainly been in corresponden... (3 pages)View decision -
Decision Reference DRN-4788535
31 May 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4788535 The complaint Mrs L has a current account with Monzo Bank Ltd. In November 2023, she fell victim to a fraud and sent just under £8,000 to a fake investment scheme. She sent the money from her Monzo account. Mrs L thinks that Monzo should have stopped her sending the money. It d... (6 pages)View decision
