We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121115 results
-
Decision Reference DRN-4541066
11 Jan 2024 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-4541066 The complaint Ms F complains about the way in which Tesco Personal Finance PLC trading as Tesco Bank handled her disputed transaction claim. What happened Ms F asked an upholstery firm to clean her sofa. The merchant removed some of the dirt and told Ms F that no more dirt coul... (2 pages)View decision -
Decision Reference DRN-4509755
11 Jan 2024 AWP P&C SA UpheldInsuranceDRN-4509755 The complaint Mr and Mrs M are unhappy that AWP P&C SA (AWP) partially settled their travel insurance claim. Any reference to AWP includes all its agents. What happened Mr and Mrs M have travel insurance alongside their bank current account. AWP is the underwriter on the po... (3 pages)View decision -
Decision Reference DRN-4551666
10 Jan 2024 Lloyds Bank PLC UpheldBanking and PaymentsDRN-4551666 The complaint T is a business owned and operated by a sole trader, who I’ll refer to as “Mr B”. He complains that Lloyds Bank PLC twice blocked an overseas payment to T’s account, with the result that he lost both an order and a customer. What happened T sells small items to tr... (3 pages)View decision -
Decision Reference DRN-4535534
10 Jan 2024 Sabre Insurance Company Limited UpheldInsuranceDRN-4535534 The complaint Mr A has complained that Sabre Insurance Company Limited unfairly cancelled his taxi insurance policy. All reference to the insurer Sabre includes its agents. What happened Mr A bought a taxi insurance policy in April 2023 with the insurer Sabre. Sabre asked Mr A ... (2 pages)View decision -
Decision Reference DRN-4326581
10 Jan 2024 Clydesdale Financial Services Limited UpheldConsumer Credit1 Summary 1.This complaint is about the commission Clydesdale Financial Services Limited (trading as Barclays Partner Finance (“Barclays PF”)) paid to a credit broker (the “Broker”) when Miss L took out a conditional-sale agreement to buy a car in November 2018. 2.Miss L complains that Bar... (70 pages)View decision -
Decision Reference DRN-4188284
10 Jan 2024 Black Horse Limited UpheldConsumer Credit1 Summary 1.This complaint is about the commission Black Horse Limited (“Black Horse”) paid to a credit broker (the “Broker”) when Mrs Y took out a hire-purchase agreement to buy a car in April 2016. 2.Mrs Y complains that Black Horse acted unfairly by paying the Broker commission without ... (64 pages)View decision -
Decision Reference DRN-4538800
10 Jan 2024 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4538800 The complaint Mrs K has complained about how Admiral Insurance (Gibraltar) Limited (‘Admiral’) dealt with a claim under a home insurance policy. References to Admiral include companies acting on its behalf. What happened Mrs K contacted Admiral to make a claim for an escape of ... (3 pages)View decision -
Decision Reference DRN-4495522
10 Jan 2024 Aviva Insurance Limited UpheldInsuranceDRN-4495522 The complaint J complains that Aviva Insurance Limited (Aviva) has unfairly delayed making a decision on his claim for permanent disablement. What happened Mr M is insured through an insurance policy held by business J, which includes cover for either temporary or permanent dis... (3 pages)View decision -
Decision Reference DRN-4550354
10 Jan 2024 Marks & Spencer Financial Services plc UpheldBanking and PaymentsDRN-4550354 The complaint Mrs B has complained that Marks & Spencer Financial Services Plc trading as M&S Bank (“M&S Bank”) rejected her claim against it under Section 75 of the Consumer Credit Act 1974. What happened Mrs B bought a solar panel system (“the system”) for her hom... (9 pages)View decision -
Decision Reference DRN-4466692
10 Jan 2024 The National Farmers' Union Mutual Insurance Society Limited UpheldInsuranceDRN-4466692 The complaint Mr L is a sole trader. He complains the National Farmers' Union Mutual Insurance Society Limited (NFU) turned down claims he made on the legal expenses section of his ‘Farm Select’ insurance policy. Mr L is represented by solicitors but for ease I’ll refer to... (3 pages)View decision
