We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-4659040
30 May 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-4659040 The complaint Ms J complains that Wise Payments Limited trading as Wise did not refund a series of payments she lost to a scam. What happened Ms J was the victim of an investment scam, in which she was convinced to open an account with Wise and make the following payments to th... (3 pages)View decision -
Decision Reference DRN-4673732
30 May 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4673732 The complaint A company, which I will refer to as C, complains that Barclays Bank UK Plc failed to properly process a change of mandate request – with the result that C’s directors could not access C’s money for several weeks. Mrs T, one of C’s directors, complains on its behal... (4 pages)View decision -
Decision Reference DRN-4821377
30 May 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4821377 The complaint Mr R complains Barclays Bank UK PLC closed a savings account due to inactivity, he also complains Barclays would not release the funds in the closed account to him despite him providing the identification Barclays asked for. What happened I sent the parties a prov... (5 pages)View decision -
Decision Reference DRN-4815033
30 May 2024 Bastion Insurance Company Limited UpheldInsuranceDRN-4815033 The complaint Mrs G is unhappy with what Bastion Insurance Company Limited did after she made a claim on her mobile phone insurance policy. What happened In August 2023 Ms G claimed on her policy for damage to her mobile phone and paid the £150 policy excess. Bastion accepted t... (4 pages)View decision -
Decision Reference DRN-4821469
30 May 2024 Oodle Financial Services Limited UpheldConsumer CreditDRN-4821469 The complaint Mr F is unhappy that a van supplied to him under a hire purchase agreement with Oodle Financial Services Limited was set up by way of an agreement in his personal name, rather than being in the name of his limited company, which I’ll refer to as S Ltd. Mr F has be... (8 pages)View decision -
Decision Reference DRN-4795134
30 May 2024 Sainsbury's Bank Plc UpheldBanking and PaymentsDRN-4795134 The complaint Mr S is complaining about Sainsbury's Bank Plc because he says it lent irresponsibly by giving him a credit card he couldn’t afford. In particular, he says he was gambling heavily and this meant he had debts with various lenders that he was using to pay off e... (4 pages)View decision -
Decision Reference DRN-4823891
30 May 2024 Zopa Bank Limited UpheldConsumer CreditDRN-4823891 The complaint Mr M has complained that Zopa Bank Limited (“Zopa”) irresponsibly provided a loan to him which he couldn’t afford to repay. What happened Zopa advanced Mr M a 36-month loan of £9,500 on 1 August 2019. The monthly repayments were £312.48 and the total repayable was... (4 pages)View decision -
Decision Reference DRN-4715219
30 May 2024 Covea Insurance plc UpheldInsuranceDRN-4715219 The complaint Mr N has complained that Covea Insurance plc has declined a claim he made for damage to his conservatory caused by subsidence. What happened Mr N’s conservatory was constructed in 1994. In early 2022 he noticed the conservatory appeared to be moving away from the ... (4 pages)View decision -
Decision Reference DRN-4766512
30 May 2024 St James's Place UK plc UpheldInvestmentsDRN-4766512 The complaint Mr W complains that his annual wealth statement from St James’s Place UK plc (‘SJP’) for the year to December 2022 did not contain the legally required itemisation of charges from his investments. He says the withholding or hiding of information about the charges ... (4 pages)View decision -
Decision Reference DRN-4823949
30 May 2024 Fairscore Ltd UpheldConsumer CreditDRN-4823949 Complaint Mrs B has complained about a loan Fairscore Ltd (trading as “Updraft”) provided to her. She says the loan was unaffordable for her and so shouldn’t have been provided to her in the first place. Background Updraft provided Mrs B with a loan for £1,500.00 in August 2022... (4 pages)View decision
