We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-4822383
30 May 2024 ONMO Limited UpheldBanking and PaymentsDRN-4822383 The complaint Mr F complains that ONMO Limited doesn’t have adequate systems in place to allow contact and so he couldn’t change his payment date which resulted in him incurring fees. He says the complaint raised wasn’t correctly recorded and even though he asked for his paymen... (3 pages)View decision -
Decision Reference DRN-4812318
30 May 2024 Valour Finance Limited UpheldConsumer CreditDRN-4812318 The complaint Mr P complains that Valour Finance Limited trading as Savvy.co.uk (“Valour”) didn’t carry out sufficient affordability checks before it lent to him. What happened Mr P was advanced one loan of £750 on 18 February 2023 and he was due to make 52 weekly payments of £... (4 pages)View decision -
Decision Reference DRN-4806516
30 May 2024 esure Insurance Limited UpheldInsuranceDRN-4806516 The complaint Mr S complains esure Insurance Limited (esure) caused delays after he made a claim on his motor insurance policy. He also said it unfairly settled his claim after his car was found to be a total loss. esure are the underwriters of this policy i.e. the insurer. Par... (4 pages)View decision -
Decision Reference DRN-4798857
30 May 2024 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-4798857 The complaint Miss M complains that Tesco Personal Finance PLC trading as Tesco Bank was irresponsible in its lending to her and didn’t give her the information she needed before providing her with a loan. She wants all interest and charges refunded along with statutory interes... (4 pages)View decision -
Decision Reference DRN-4821449
30 May 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4821449 The complaint Mr F complains that Monzo Bank Ltd (‘Monzo’) won’t refund the money he lost after falling victim to a scam. What happened Mr F’s complaint has been brought by a professional representative. As the account is in Mr F’s name, I’ll refer to him throughout the decisio... (5 pages)View decision -
Decision Reference DRN-4763374
30 May 2024 Aviva Insurance Limited UpheldInsuranceDRN-4763374 The complaint Miss M has complained about her motorhome insurer Aviva Insurance Limited because it declined her claim when her motorhome, her primary vehicle, was stolen. What happened Miss M has a policy with Aviva for her motorhome. The policy’s statement of fact says the mot... (5 pages)View decision -
Decision Reference DRN-4622339
29 May 2024 Storrar Crane Ltd UpheldInvestmentsDRN-4622339 The complaint Mr S brings this complaint as a representative for all of the executors of the estate of the late Mr C. He says that an appointed representative adviser of Storrar Crane Ltd misadvised Mr C and his wife into taking out an investment bond in 2021 which presented to... (8 pages)View decision -
Decision Reference DRN-4716394
29 May 2024 Advantage Insurance Company Limited UpheldInsuranceDRN-4716394 The complaint Mr W complains Advantage Insurance Company Limited (Advantage) unfairly settled his claim after his car was classed as a total loss. Advantage are the underwriters of this policy i.e. the insurer. Part of this complaint concerns the actions of the intermediary. As... (3 pages)View decision -
Decision Reference DRN-4823626
29 May 2024 Prepay Technologies Ltd UpheldBanking and PaymentsDRN-4823626 The complaint N, a limited company, complains that PrePay Technologies Limited ‘PrePay’ unfairly blocked and closed its business account. N is also unhappy that PrePay took too long to release funds held in the account. N’s complaint has been brought to our service by its direc... (5 pages)View decision -
Decision Reference DRN-4823554
29 May 2024 Lloyds Bank PLC UpheldBanking and PaymentsDRN-4823554 The complaint Mr M has complained that Lloyds Bank PLC (‘Lloyds’) suspended his bank account for five days and didn’t provide an explanation why. He said he suffered financial losses as a result, for which he wants to be compensated. What happened In May 2023 Mr M received a no... (4 pages)View decision
