We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-4823352
29 May 2024 Lloyds Bank PLC UpheldBanking and PaymentsDRN-4823352 The complaint Mr M complains that Lloyds Bank PLC refused to issue him with a new chequebook, and of the way he was treated when he revisited his local branch after he had been told by Lloyds that he was entitled to a new chequebook. What happened Mr M visited his local branch ... (4 pages)View decision -
Decision Reference DRN-4820801
29 May 2024 Vision Independent Financial Planning Ltd UpheldInvestmentsDRN-4820801 The complaint Mrs P and Mr P complain that Vision Independent Financial Planning Ltd (‘Vision’) provided incorrect information about the charging structure for an investment bond and that this made the investment unsuitable. Mrs P and Mr P say Vision failed to support them when... (4 pages)View decision -
Decision Reference DRN-4822563
29 May 2024 Casualty & General Insurance Company (Europe) Ltd UpheldInsuranceDRN-4822563 The complaint Miss F complains about Casualty & General Insurance Company (Europe) Ltd’s (“C&G”) decision to decline a pet insurance claim. Any reference to C&G includes the actions of its agents. What happened The circumstances of this complaint are well known to b... (4 pages)View decision -
Decision Reference DRN-4724032
29 May 2024 Legal and General Assurance Society Limited UpheldPensions and AnnuitiesDRN-4724032 The complaint Mr F has complained that Legal and General Assurance Society Limited (L&G) caused a delay in responding to a request to provide him with quotes to withdraw funds from his pension plan. This caused him financial uncertainty and led to him relocating to another ... (3 pages)View decision -
Decision Reference DRN-4652474
29 May 2024 Pi Financial Ltd UpheldPensions and AnnuitiesDRN-4652474 The complaint Mr W complains about the outcome of the review carried out by Pi Financial Ltd (“Pi Financial”) in connection with the FCA’s consumer redress scheme for the British Steel Pension Scheme (“BSPS”) – to make my findings easier to follow, I’ll refer to this as the “re... (11 pages)View decision -
Decision Reference DRN-4822333
29 May 2024 PlanHappy Investment Management Limited UpheldPensions and AnnuitiesDRN-4822333 The complaint Mr T complains that he was provided with inaccurate information by PlanHappy Investment Management Limited trading as Joslin Rhodes Pension & Retirement Planning (‘JR’) in relation to his group personal pension plan (‘GPP’). He also complains that JR pressured... (11 pages)View decision -
Decision Reference DRN-4697759
29 May 2024 Covea Insurance plc UpheldInsuranceDRN-4697759 The complaint Ms T complains that Covea Insurance plc treated her unfairly when her car insurance policy was approaching the end of its term. What happened Ms T had car insurance with Covea, however, when it was approaching the end of its term, in early 2023, Covea took the dec... (2 pages)View decision -
Decision Reference DRN-4563698
29 May 2024 Scottish Equitable Plc UpheldPensions and AnnuitiesDRN-4563698 The complaint Ms P complained she was given incorrect information about her pension charges by Scottish Equitable Plc (Scottish Equitable). She understood that regular premium investments into her pension policy would attract a 0.5% fund rebate (FCR). It later transpired that t... (6 pages)View decision -
Decision Reference DRN-4809509
29 May 2024 Scottish Widows Limited UpheldPensions and AnnuitiesDRN-4809509 The complaint Mr C has complained about the way that Scottish Widows Limited administered his pension. He said it hadn’t answered questions that he first raised in a letter in February 2021. He said it failed to action a letter that he sent to it in May 2022, asking for a pensi... (3 pages)View decision -
Decision Reference DRN-4819015
29 May 2024 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4819015 The complaint Mr and Mrs W have complained about the way Admiral Insurance (Gibraltar) Limited has handled a claim under Mr W’s Car Insurance policy. Mr and Mrs W are represented by Mr K. What happened The background to this complaint is well known to the parties, so I will not... (4 pages)View decision
