We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
-
Decision Reference DRN-4007718
29 May 2024 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-4007718 The complaint Ms B has complained about Creation Consumer Finance Ltd’s (‘Creation’) response to a claim she made under Section 75 (‘s.75’) of the Consumer Credit Act 1974 (the ‘CCA’) and in relation to allegations of an unfair relationship taking in to account Section 140A (‘s... (5 pages)View decision -
Decision Reference DRN-4821211
28 May 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4821211 The complaint Mr P complains that in 2012, Options UK Personal Pensions LLP (‘Options’, trading as Carey Pensions UK LLP at the relevant time) didn’t carry out adequate due diligence before it allowed him to transfer his defined benefit (‘DB’) pension scheme benefits into a Sel... (51 pages)View decision -
Decision Reference DRN-4821174
28 May 2024 NewDay Ltd UpheldBanking and PaymentsDRN-4821174 The complaint Mr B is complaining about NewDay Ltd because he says it lent irresponsibly when giving him two credit cards and then going on to increase the credit limits on both. What happened In February 2019, following his application, Mr B was given an Aqua credit card with ... (5 pages)View decision -
Decision Reference DRN-4820171
28 May 2024 TSB Bank plc UpheldBanking and PaymentsDRN-4820171 The complaint Mr M and Mrs M are unhappy that TSB Bank plc won’t pay them current account switching incentive payments they feel they’ve qualified for. What happened In October 2022, Mr M opened a new TSB account. He did so with the intention of switching the joint current acco... (4 pages)View decision -
Decision Reference DRN-4820338
28 May 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4820338 The complaint Mr N opened a self-invested personal pension (“SIPP”) with Carey Pensions UK LLP now Options UK Personal Pensions LLP (“Options”). Mr N transferred his existing personal pensions to the SIPP to invest in three unregulated investments. Mr N’s complaint is that Opti... (21 pages)View decision -
Decision Reference DRN-4821044
28 May 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4821044 The complaint Mrs P complains Revolut Ltd didn’t do enough to protect her when she fell victim to a safe account scam. What happened Mrs P has a number of accounts including an account with Revolut and an account with a bank who I’ll refer to as “F” throughout the rest of this ... (3 pages)View decision -
Decision Reference DRN-4721443
28 May 2024 Aviva Life & Pensions UK Limited UpheldPensions and AnnuitiesDRN-4721443 The complaint Mrs W complains that Aviva Life & Pensions UK Limited (Aviva) mismanaged her pension, causing a financial loss. She doesn’t feel that it has fairly calculated the compensation for the delay it acknowledged it caused in respect of her instructions to withdraw h... (6 pages)View decision -
Decision Reference DRN-4794237
28 May 2024 Lloyds Bank PLC UpheldBanking and PaymentsDRN-4794237 The complaint Mrs C, as the executor of the estate of Mrs H, complains that Lloyds Bank PLC should pay additional compensation for her time as well as distress and inconvenience caused by its admitted poor service. What happened Mrs H died in 2020 and Mrs C is one of her appoin... (4 pages)View decision -
Decision Reference DRN-4751994
28 May 2024 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-4751994 The complaint Mr M has complained that Royal & Sun Alliance Insurance Limited (RSA) didn’t repair his car properly following his claim under his motability motor insurance policy. References to RSA include all its agents. What happened Mr M made a claim for the repair of hi... (2 pages)View decision -
Decision Reference DRN-4819277
28 May 2024 AXA Insurance UK Plc UpheldInsuranceDRN-4819277 The complaint Mr D has complained about the service received from AXA Insurance UK Plc (‘AXA’) following Mr D’s claim under his home insurance policy regarding a water leak. For the avoidance of doubt, the term ‘AXA’ also includes reference to its agents, surveyors and contract... (5 pages)View decision
