We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-4576969
28 May 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4576969 The complaint G, a community organisation, complains about Barclays Bank UK PLC’s failure to make changes G requested to its signing mandate and correspondence address. What happened G told Barclays it wished to change the signatories on the mandate for its account and change i... (2 pages)View decision -
Decision Reference DRN-4820297
28 May 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4820297 The complaint Mr C complains that Monzo Bank Ltd unfairly blocked and closed his account. Mr C is also unhappy that Monzo took too long to release funds held in his account back to him, which caused him trouble and upset. What happened Mr C had a current account with Monzo, whi... (4 pages)View decision -
Decision Reference DRN-4564713
28 May 2024 Arthur J. Gallagher Insurance Brokers Limited UpheldInsuranceDRN-4564713 The complaint Ms S complains about the information she was given when she bought a landlords’ insurance policy through Arthur J Gallagher Insurance Brokers Limited. What happened Ms S has a landlords’ insurance policy to cover a property she owns and rents out. She first bought... (4 pages)View decision -
Decision Reference DRN-4809869
28 May 2024 Nationwide Building Society UpheldBanking and PaymentsDRN-4809869 The complaint Mr S complains about a decision by Nationwide Building Society (“Nationwide”) to reject a claim he made to them under section 75 of the Consumer Credit Act 1974 (“section 75”). What happened Mr S bought a used car for £6,400 in May 2023. The car was already about ... (3 pages)View decision -
Decision Reference DRN-4728206
28 May 2024 Avantia Insurance Limited UpheldInsuranceDRN-4728206 The complaint Miss B has complained about the way in which Avantia Insurance Limited (’Avantia’) trading as Homeprotect continued to charge for her home insurance policy. For the avoidance of doubt, the term ‘Avantia’ also includes its agents for the purposes of this decision. ... (3 pages)View decision -
Decision Reference DRN-4712678
28 May 2024 AWP P&C S.A. UpheldInsuranceDRN-4712678 The complaint Mr P and Mrs P have complained about the settlement made by AWP P&C SA following a claim made under their travel insurance policy. They have also complained about the service they received. What happened The background to this complaint is well known to the pa... (3 pages)View decision -
Decision Reference DRN-4820387
28 May 2024 AXA Insurance UK Plc UpheldInsuranceDRN-4820387 The complaint Mr C complains that AXA Insurance UK Plc declined a claim he made for damage to the roof of his leasehold property. What happened Mr C is leaseholder of a flat which he lets out to tenants. The flat is covered by a Real Estate property insurance policy, taken out ... (5 pages)View decision -
Decision Reference DRN-4299430
28 May 2024 Topaz Finance Limited UpheldMortgagesDRN-4299430 The complaint Mr F has complained about his mortgage he holds with Topaz Finance Limited trading as Heliodor Mortgages. What happened Mr F took out this mortgage in December 2005 with Northern Rock. The mortgage offer issued in October 2005 shows Mr F was borrowing £171,695 on ... (7 pages)View decision -
Decision Reference DRN-4819214
28 May 2024 Capital Com (UK) Limited UpheldInvestmentsDRN-4819214 The complaint Mr A complains that Capital Com (UK) Limited: 1. Only paid him around half what he was due when it closed out his contract for differences positions. 2. Shouldn’t have closed his positions at all because he had traded with 1:1 leverage. 3. Only paid him around hal... (4 pages)View decision -
Decision Reference DRN-4798557
28 May 2024 Santander UK Plc UpheldMortgagesDRN-4798557 The complaint Mr H has complained about a number of issues connected with his mortgage and accounts held with Santander UK Plc (Santander). What happened Mr H has raised numerous issues which have occurred over a period of many years in relation to his accounts with Santander. ... (2 pages)View decision
