We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-4262682
28 May 2024 IG Markets Limited UpheldInvestmentsDRN-4262682 The complaint Mr W complains that IG Markets Limited suspended trading in his account without proper explanation. He says this has resulted in large losses which he wants refunded. What happened Mr W opened a contract for differences (“CFD”) trading account with IG Markets in 2... (4 pages)View decision -
Decision Reference DRN-3995512
28 May 2024 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-3995512 The complaint Mr C has complained about Creation Consumer Finance Ltd’s (‘Creation’) response to a claim he made under Section 75 (‘s.75’) of the Consumer Credit Act 1974 (the ‘CCA’) and in relation to allegations of an unfair relationship taking in to account Section 140A (‘s.... (5 pages)View decision -
Decision Reference DRN-4814247
28 May 2024 Aviva Insurance Limited UpheldInsuranceDRN-4814247 The complaint X and its director Mr H complain that Aviva Insurance Limited mishandled a claim on a commercial motor insurance policy. What happened X is a company in the electrical business. The subject matter of the claim and the complaint is a van, first registered in 2018 w... (5 pages)View decision -
Decision Reference DRN-4819521
28 May 2024 Mulsanne Insurance Company Limited UpheldInsuranceDRN-4819521 The complaint Miss O complains that Mulsanne Insurance Company Limited accepted liability for a car accident she was in, without obtaining or reviewing CCTV footage. What happened Miss O was in a car accident in August 2021 and reported a claim to Mulsanne – her insurer. Miss O... (4 pages)View decision -
Decision Reference DRN-4801407
28 May 2024 Inter Partner Assistance SA UpheldInsuranceDRN-4801407 The complaint Miss F complains about the way Inter Partner Assistance SA (IPA) has handled a medical expenses claim she made on a travel insurance policy. Miss F’s represented by Mrs M. What happened The background to this complaint is well-known to both parties. So I’ve simply... (5 pages)View decision -
Decision Reference DRN-4784015
28 May 2024 TSB Bank plc UpheldBanking and PaymentsDRN-4784015 The complaint Mrs T complains that TSB Bank plc (“TSB”) were unable to locate her safety deposit box or provide her with an explanation of what happened to it and its contents which contained thousands of pounds of jewellery and also held significant sentimental value. What hap... (3 pages)View decision -
Decision Reference DRN-4768605
28 May 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4768605 The complaint Mr S complains on behalf of his business E that Barclays Bank UK PLC closed its bank account without warning and denied it access to its funds for six weeks. What happened Mr S said Barclays notified closure of E’s client account in 2022, along with those of simil... (3 pages)View decision -
Decision Reference DRN-4769558
28 May 2024 Santander UK Plc UpheldBanking and PaymentsDRN-4769558 The complaint Miss H complains Santander UK plc (Santander) unfairly defaulted her bank account. What happened Miss H says she set up a payment plan with Santander to repay her overdraft and in September 2023 she telephoned Santander to alter the payment plan as she had changed... (3 pages)View decision -
Decision Reference DRN-4819734
28 May 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4819734 The complaint Mr S has complained Barclays Bank UK PLC, trading as Barclaycard wouldn’t refund him for a disputed transaction. What happened In August 2023 Mr S noticed a transaction being made on his Barclaycard. This was for tickets. He disputed this with Barclaycard. He was ... (3 pages)View decision -
Decision Reference DRN-4768032
28 May 2024 First Central Underwriting Limited UpheldInsuranceDRN-4768032 The complaint Mrs S complains about how First Central Underwriting Limited handled a claim made on her motor insurance policy. She wants her car repaired and compensation for her loss of earnings caused by the delays. What happened Mrs S’s car was damaged when she mounted a ker... (3 pages)View decision
