We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
-
Decision Reference DRN-4771697
28 May 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4771697 The complaint Mr V has complained Monzo Bank Ltd did nothing to intervene and stop a payment he was making as the result of an employment scam. What happened Mr V opened a bank account with Monzo on 29 September 2023. The same day he made a payment of £3,300 to his cryptocurren... (3 pages)View decision -
Decision Reference DRN-4817551
28 May 2024 Yorkshire Building Society UpheldBanking and PaymentsDRN-4817551 The complaint Mr S complains that Yorkshire Building Society (YBS) require him to produce identification to open the account he wants to open, despite them already holding this. What happened Mr S had a Loyalty Regular Saver that matured, and YBS transferred this to a Six Acces... (3 pages)View decision -
Decision Reference DRN-4819377
28 May 2024 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-4819377 The complaint The estate of Mrs M complains about Royal & Sun Alliance Insurance Limited’s (RSA) handling of a subsidence claim made under the late Mrs M’s home insurance policy. This complaint has been brought to the Financial Ombudsman Service by the executor of the estat... (4 pages)View decision -
Decision Reference DRN-4809251
28 May 2024 U K Insurance Limited UpheldInsuranceDRN-4809251 The complaint Ms S complains that U K Insurance Limited (“UKI”) unfairly declined a claim under her legal expenses insurance policy. Where I refer to UKI, this includes the actions of its agents and claims handlers for which it takes responsibility. What happened In 2023, Ms S ... (3 pages)View decision -
Decision Reference DRN-4692860
28 May 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4692860 The complaint Miss M complains that Monzo Bank Ltd (“Monzo”) unfairly lodged a marker against her and delayed the removal of it. What happened Miss M opened an account with Monzo in 2021 to assist her with future travel and educational plans. She said that at some point after o... (2 pages)View decision -
Decision Reference DRN-4775531
28 May 2024 Close Brothers Limited UpheldConsumer CreditDRN-4775531 The complaint Mr R complains about the quality of a car he has been financing through an agreement with Close Brothers Limited (Close Brothers). What happened I issued my provisional decision on this complaint last month. An extract from that provisional decision is set out bel... (5 pages)View decision -
Decision Reference DRN-4812579
28 May 2024 Loans 2 Go Limited UpheldConsumer CreditDRN-4812579 Complaint Mr R has complained that Loans 2 Go Limited (“L2G”) acted unfairly to him when providing him with a loan. He says that the payments were unaffordable and so the loan shouldn’t have been provided to him. Background L2G provided Mr R with a loan of £2,000.00 in Septembe... (5 pages)View decision -
Decision Reference DRN-4818536
28 May 2024 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-4818536 The complaint Mr F complains that Tesco Personal Finance PLC (trading as Tesco Bank) removed the details of his son’s Junior Individual Savings Account (JISA) from his app and online banking without him being informed. What happened Mr F contacted Tesco Bank to raise a complain... (3 pages)View decision -
Decision Reference DRN-4719201
27 May 2024 BMW Financial Services(GB) Limited UpheldConsumer CreditDRN-4719201 The complaint Mr S complains about the quality of a car he was financing through an agreement with BMW Financial Services (GB) Limited, who I’ll call BMWFS. What happened I have issued three previous provisional decisions on this complaint in October and December 2023, and most... (10 pages)View decision -
Decision Reference DRN-4762160
27 May 2024 esure Insurance Limited UpheldInsuranceDRN-4762160 The complaint Mr M complains esure Insurance Limited (esure) caused delays after he made a claim on his motor insurance policy. There are several parties and representatives of esure involved throughout the complaint but for the purposes of this complaint I’m only going to refe... (3 pages)View decision
