We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-4816541
24 May 2024 Evolution Lending Limited UpheldMortgagesDRN-4816541 The complaint Mr O complains that Evolution Lending Limited (“Evolution”) lent to him irresponsibly as he had a low income at the time he took out his secured loan and his outgoings – including other debts – made the loan unaffordable. What happened Mr O took out a second charg... (9 pages)View decision -
Decision Reference DRN-4815826
24 May 2024 Marshmallow Insurance Limited UpheldInsuranceDRN-4815826 The complaint Mr and Mrs S complained that Marshmallow Insurance Limited (MIL) declined a claim on their car insurance policy. Mr and Mrs S have a representative helping them. For ease, any information or comments provided by the representative will be also referenced using Mr ... (7 pages)View decision -
Decision Reference DRN-4814269
24 May 2024 Haven Insurance Company Limited UpheldInsuranceDRN-4814269 The complaint Miss C complains that Haven Insurance Company Limited mishandled a claim on her taxi insurance policy. What happened Miss C had a “black cab”, first registered in 2017. For the year from mid-July 2022, Miss C had the vehicle insured on a comprehensive policy with ... (9 pages)View decision -
Decision Reference DRN-4813380
24 May 2024 Corporate Solutions (Poole) Limited UpheldMortgagesDRN-4813380 The complaint Mr F and Miss H complain about poor mortgage advice from Corporate Solutions (Poole) Limited. They say they missed out on a lower interest rate product as a result and ask for compensation. What happened Mr F and Miss H took mortgage advice from CSP in March 2022.... (5 pages)View decision -
Decision Reference DRN-4818307
24 May 2024 AXA Insurance UK Plc UpheldInsuranceDRN-4818307 The complaint Mr G complains about AXA Insurance UK Plc’s handling of a claim made under a block property investors policy. Any reference to AXA includes the actions of its agents. What happened Mr G is a leaseholder of a flat, which is covered by a block property investors pol... (2 pages)View decision -
Decision Reference DRN-4818168
24 May 2024 NewDay Ltd UpheldBanking and PaymentsDRN-4818168 The complaint Mr R complains that NewDay Ltd was irresponsible to lend to him. What happened Mr R had eight NewDay credit cards as follows: Aqua – opened on 20 October 2014; Burton – opened on 26 June 2016; Topman – opened on 28 June 2016; Marbles – opened on 14 December 20... (3 pages)View decision -
Decision Reference DRN-4817179
24 May 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4817179 The complaint Mr C complains that in 2012, Options UK Personal Pensions LLP (‘Options’, trading as Carey Pensions UK LLP at the relevant time) didn’t carry out adequate due diligence when it accepted his Self-Invested Personal Pension (‘SIPP’) application and allowed him to inv... (48 pages)View decision -
Decision Reference DRN-4816252
24 May 2024 Nationwide Building Society UpheldMortgagesDRN-4816252 The complaint Mr and Mrs S complain that Nationwide Building Society delayed considering their mortgage application. As a result they lost out on an interest rate product. What happened In July 2022, a mortgage broker, L, recommended that Mr and Mrs S should take a mortgage wi... (4 pages)View decision -
Decision Reference DRN-4816197
24 May 2024 London and Country Mortgages Ltd UpheldMortgagesDRN-4816197 The complaint Mr and Mrs S complain that London and Country Mortgages Ltd (L&C) delayed their mortgage application. As a result, they said they lost out the interest rate they wanted. What happened In July 2022 L&C recommended that Mr and Mrs S should take a mortgage wi... (3 pages)View decision -
Decision Reference DRN-4816887
24 May 2024 Inter Partner Assistance SA UpheldInsuranceDRN-4816887 The complaint Mr T has complained about the way Inter Partner Assistance SA (‘IPA’) handled his claim for assistance following a medical emergency. All reference to IPA includes any agents acting on its behalf. What happened Mr T had a travel insurance policy, underwritten by I... (3 pages)View decision
