We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-4459518
22 May 2024 RCI Financial Services Limited UpheldConsumer CreditDRN-4459518 The complaint Mr K complains about the quality of a car he hired through RCI Financial Services Limited trading as Nissan Financial Services. The clutch on the car failed and needed replacing approximately seven months after taking possession of the car and Mr K is unhappy that... (5 pages)View decision -
Decision Reference DRN-4807748
22 May 2024 Fortegra Europe Insurance Company Ltd UpheldInsuranceDRN-4807748 The complaint Ms M complains that Fortegra Europe Insurance Company Ltd (Fortegra) offered her an unfair settlement to her caravan insurance claim. What happened In June 2023, Ms M’s caravan was unfortunately stolen. After accepting the claim, Fortegra declared the caravan a to... (4 pages)View decision -
Decision Reference DRN-3953140
22 May 2024 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-3953140 The complaint Mrs S has complained about the way Creation Consumer Finance Ltd (‘Creation’) responded to claims she’d made under section 75 (‘s.75’) of the Consumer Credit Act 1974 (‘the CCA’), and an alleged unfair relationship taking into account section 140A (‘s.140A’) of th... (5 pages)View decision -
Decision Reference DRN-4809798
22 May 2024 Liverpool Victoria Insurance Company Limited UpheldInsuranceDRN-4809798 The complaint Mr B is unhappy with the way Liverpool Victoria Insurance Company Limited (LV) handled a claim on his motor insurance policy. What happened In October 2021, Mr B was involved in a motor accident where his car unfortunately collided with a motorcycle. He told LV it... (3 pages)View decision -
Decision Reference DRN-4718714
22 May 2024 EBS Pensions Limited UpheldPensions and AnnuitiesDRN-4718714 The complaint Mr M complains that EBS Pensions Limited trading as Embark Pensions (‘Embark’) made an administrative error when disinvesting his self-invested personal pension (‘SIPP’) and transferring it to another provider. Mr M says he suffered a financial loss as a result. W... (3 pages)View decision -
Decision Reference DRN-4641309
22 May 2024 Nationwide Building Society UpheldBanking and PaymentsDRN-4641309 The complaint Mr K and Mrs M complain that Nationwide Building Society did not refund the £10,000 they lost to a scam. What happened Both parties are aware of the circumstances of the complaint, so I won’t repeat them again in detail. In summary, Mr K and Mrs M were approached ... (3 pages)View decision -
Decision Reference DRN-4787725
22 May 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4787725 The complaint A limited company, which I’ll refer to as S, complains that Barclays Bank UK PLC has failed to reduce its monthly bounce back loan (“BBL”) repayments in line with the Pay As You Grow (PAYG) options it selected. S also complains that Barclays told S it could return... (3 pages)View decision -
Decision Reference DRN-4748241
22 May 2024 TSB Bank plc UpheldBanking and PaymentsDRN-4748241 The complaint Mr M has complained about the service he received from TSB Bank plc after he switched his current account to it. What happened Mr M switched his current account to TSB in February 2023. He was incentivised to do so by a cash back offer which was subject to various... (3 pages)View decision -
Decision Reference DRN-4567206
22 May 2024 Santander UK Plc UpheldBanking and PaymentsDRN-4567206 Complaint Mr I is unhappy that Santander UK Plc didn’t reimburse him after he told it he’d fallen victim to a scam. Background In late 2021, Mr I entered into an agreement with a limited company, which I’ll refer to as P. Mr I was told that P specialised in the leasing of cars.... (3 pages)View decision -
Decision Reference DRN-4811901
22 May 2024 Creation Consumer Finance Ltd UpheldBanking and PaymentsDRN-4811901 The complaint Miss A complains that Creation Consumer Finance Ltd (“Creation”) reduced her credit limit to zero without telling her and that they have impacted her credit file. She says she also received poor customer service from them. What happened The details of this complai... (2 pages)View decision
