We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-4787081
22 May 2024 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4787081 The complaint Mr S, a sole trader, complains about how Admiral Insurance (Gibraltar) Limited have dealt with a claim he made on a commercial van policy. What happened At the start of June 2022, Mr S was involved in a non-fault accident. He made a claim to Admiral for the repair... (4 pages)View decision -
Decision Reference DRN-4782580
22 May 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4782580 The complaint Mr P complains that Barclays Bank UK PLC trading as Barclaycard (Barclays) unfairly defaulted his credit card account. What happened In early 2023, Mr P was struggling to keep up with his credit card payments. Barclays agreed several periods of breathing space bef... (3 pages)View decision -
Decision Reference DRN-4806209
22 May 2024 Pension Works Limited UpheldPensions and AnnuitiesDRN-4806209 The complaint Mr R complains that Pension Works Limited (‘PWL’) did not provide a suitable recommendation and took too long when it gave him abridged advice on his defined-benefit (‘DB’) occupational pension scheme. Mr R says this has caused him a financial loss because when he... (13 pages)View decision -
Decision Reference DRN-4811776
22 May 2024 Aviva Insurance Limited UpheldInsuranceDRN-4811776 The complaint Mr S’ complaint is about a claim he made on his Aviva Insurance Limited (‘Aviva’) musical instrument insurance policy. Mr S says he was given the wrong information about the amount the policy would pay out for instrument hire costs and that this caused him loss. W... (4 pages)View decision -
Decision Reference DRN-4769016
22 May 2024 Tesco Underwriting Limited UpheldInsuranceDRN-4769016 The complaint Mr P complains about the service provided by Tesco Underwriting Limited when responding to his home insurance claim. Tesco are the underwriters (insurers) of this policy. Some of this complaint concerns the actions of their appointed agents. As Tesco accept they a... (3 pages)View decision -
Decision Reference DRN-4795125
22 May 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4795125 The complaint Mr A complains Revolut Ltd refuses to refund him for transactions on his account he says he didn’t make. What happened The facts of this case are well known to both parties, so I won’t repeat them in detail here. In summary, Mr A says his phone was stolen and was ... (3 pages)View decision -
Decision Reference DRN-4811903
22 May 2024 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4811903 The complaint Mr T complains about the market value Admiral Insurance (Gibraltar) Limited (Admiral) placed on his car when settling a claim made under his car insurance. What happened Mr T had car insurance with Admiral. In October 2023, Mr T was in an accident and his car was ... (3 pages)View decision -
Decision Reference DRN-4811957
22 May 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4811957 The complaint Miss G is complaining about Barclays Bank UK PLC trading as Barclaycard because she says it lent irresponsibly by granting a credit card she couldn’t afford. What happened Following her application, in May 2018, Miss G was given a credit card with a credit limit o... (5 pages)View decision -
Decision Reference DRN-4558816
22 May 2024 Santander UK Plc UpheldBanking and PaymentsDRN-4558816 The complaint Mr C complains that Santander UK Plc won’t refund money he lost as a result of an investment scam. What happened Mr C came across a supposed investment opportunity on social media and registered his interest. He was subsequently contacted by fraudulent company, wh... (3 pages)View decision -
Decision Reference DRN-4804045
22 May 2024 Santander UK Plc UpheldBanking and PaymentsDRN-4804045 The complaint Mr A complains Santander UK Plc refused to refund him for transactions on his account he says he didn’t authorise. What happened The facts of this case are well known to both parties, so I won’t repeat them in detail here. In summary, Mr A says his phone was stole... (3 pages)View decision
