We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-4807755
22 May 2024 Bank of Scotland Plc UpheldBanking and PaymentsDRN-4807755 The complaint Mr and Mrs L complain that Bank of Scotland plc trading as Halifax failed to cancel a cheque as they had instructed and about Halifax’s delay in telling them the cheque had been paid. What happened Mr and Mrs L have a joint bank account with Halifax. On 18 January... (5 pages)View decision -
Decision Reference DRN-4769586
22 May 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4769586 The complaint Mr B complains that Barclays Bank UK PLC trading as Barclaycard didn’t provide the service it should have when he contacted it about a refund of a payment to his Barclaycard. What happened On 29 September 2023, Mr B made payments in branch towards his two credit c... (3 pages)View decision -
Decision Reference DRN-4811272
22 May 2024 Black Horse Limited UpheldConsumer CreditDRN-4811272 The complaint Mr R complains about the quality of a used car that was supplied through a hire purchase agreement with Black Horse Limited (BHL). Mr R is also unhappy with the level of service he received from them. What happened In November 2023, Mr R acquired a used car throug... (5 pages)View decision -
Decision Reference DRN-4809407
22 May 2024 First Central Underwriting Limited UpheldInsuranceDRN-4809407 The complaint Mrs R complains about how First Central Underwriting Limited handled a claim made on her motor insurance policy and that it declined it. She wants substantial compensation for her trouble and upset and for the claim to be paid, with interest. What happened Mrs R l... (5 pages)View decision -
Decision Reference DRN-4549615
22 May 2024 FB Wealth Management Ltd UpheldPensions and AnnuitiesDRN-4549615 The complaint Mr H complains about the outcome of the review carried out by FB Wealth Management Ltd trading as Forrester Boyd Wealth Management (“Forrester Boyd”) in connection with the FCA’s consumer redress scheme for the British Steel Pension Scheme (“BSPS”) – to make my fi... (8 pages)View decision -
Decision Reference DRN-4668342
22 May 2024 AXA Insurance UK Plc UpheldInsuranceDRN-4668342 The complaint Miss F complains about the way AXA Insurance UK Plc handled a claim she made on her car insurance policy. Any reference to AXA in this decision also includes its agents. What happened Miss F’s car was involved in an incident in early 2023 when a named driver on th... (3 pages)View decision -
Decision Reference DRN-4809255
22 May 2024 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4809255 The complaint Mr H has complained about the way Admiral Insurance Gibraltar Limited has handled his claim for damage to his car under his Car Insurance Policy. What happened Mr H’s car was damaged when a refuse truck reversed into it. He contacted Admiral to make a claim. Mr H ... (3 pages)View decision -
Decision Reference DRN-4726473
22 May 2024 Tesco Underwriting Limited UpheldInsuranceDRN-4726473 The complaint Mr P complains about the service provided by Tesco Underwriting Limited when responding to his home insurance claim. Tesco are the underwriters (insurers) of this policy. Some of this complaint concerns the actions of their appointed agents. As Tesco accept they a... (2 pages)View decision -
Decision Reference DRN-4793757
22 May 2024 St James's Place UK plc UpheldPensions and AnnuitiesDRN-4793757 The complaint Mr K is unhappy that St James’s Place UK plc (SJP) delayed in dealing with a transfer of his pension to a new provider. What happened I issued a provisional decision on 24 April 2024. I’ve repeated here what I said about what had led up to Mr K’s complaint and why... (6 pages)View decision -
Decision Reference DRN-4770881
22 May 2024 AWP P&C S.A. UpheldInsuranceDRN-4770881 The complaint Mr and Mrs W are unhappy that AWP P&C S.A. declined a claim they made on their travel insurance policy. What happened Mr and Mrs W cancelled their cruise as Mr W was unwell. They claimed on their travel insurance policy, but the claim was declined because they... (2 pages)View decision
