We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
-
Decision Reference DRN-4802236
22 May 2024 North Edinburgh and Castle Credit Union Limited UpheldConsumer CreditDRN-4802236 The complaint Miss M says North Edinburgh and Castle Credit Union Limited, trading as Castle Community Bank (CCB), lent irresponsibly when providing her with a loan in 2023. What happened In June 2023, CCB loaned Miss M £5,000 over a 24-month term. The stated purpose of the loa... (3 pages)View decision -
Decision Reference DRN-4808356
22 May 2024 Amtrust Europe Limited UpheldInsuranceDRN-4808356 The complaint Mr P complains about how Amtrust dealt with a claim under his reclining furniture protection plan policy. Amtrust use agents to administer the policy and to assess claims. References to Amtrust include these agents. What happened Mr P had a reclining furniture pro... (6 pages)View decision -
Decision Reference DRN-4801222
22 May 2024 Advantage Insurance Company Limited UpheldInsuranceDRN-4801222 The complaint Mr M has complained about the fact that Advantage Insurance Company Limited cancelled his van insurance policy and failed to notify him it had done so until several days after his cover had ended. Where I’ve referred to Advantage, this also includes any actions or... (6 pages)View decision -
Decision Reference DRN-4748785
22 May 2024 Great Lakes Insurance UK Limited UpheldInsuranceDRN-4748785 The complaint Mr and Mrs C are unhappy because Great Lakes Insurance UK Limited declined to settle a claim they made on their travel insurance policy. What happened Mr and Mrs C were due to go on a cruise. Shortly before they were due to go they realised they had lost their pas... (2 pages)View decision -
Decision Reference DRN-4810891
22 May 2024 Specialist Motor Finance Limited UpheldConsumer CreditDRN-4810891 The complaint Miss C, who is represented by a third party, complains that Specialist Motor Finance Limited (“SMFL”) irresponsibly granted her a hire purchase agreement she couldn’t afford to repay. What happened In November 2018, Miss C acquired a used car financed by a hire pu... (3 pages)View decision -
Decision Reference DRN-4793734
22 May 2024 Euroins AD UpheldInsuranceDRN-4793734 The complaint Ms M is unhappy that Euroins AD didn’t settle her travel insurance claim in full. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. I’ll instead focus on giving the reasons for my decision. What I’ve dec... (2 pages)View decision -
Decision Reference DRN-4810277
21 May 2024 National House-Building Council UpheldInsuranceDRN-4810277 The complaint Mr and Mrs W complain that National House-Building Council (“NHBC”) have unfairly handled a claim under their building warranty. Any reference to NHBC includes respective agents or representatives that it has taken responsibility for. What happened The background ... (5 pages)View decision -
Decision Reference DRN-4807121
21 May 2024 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-4807121 The complaint Mr H complains about The Prudential Assurance Company Limited’s delay in transferring his with-profits guaranteed annuity to the Britannia Retirement Scheme, a Qualifying Recognised Overseas Pension Scheme (QROPS) with New Zealand Britannia (NZ Britannia). What ha... (11 pages)View decision -
Decision Reference DRN-4796903
21 May 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4796903 The complaint Ms H complains that Barclays Bank UK PLC closed her accounts, and she hasn’t been able to access her funds. She would like her accounts reopened and compensation. What happened Ms H had four accounts with Barclays. Ms H has told us that she has been living abroad ... (11 pages)View decision -
Decision Reference DRN-4765500
21 May 2024 U K Insurance Limited UpheldInsuranceDRN-4765500 The complaint Ms C is complaining about the way a claim she made against a commercial property insurance policy provided by U K Insurance Limited (UKI) was handled. What happened The facts of this complaint are well known to all parties, so I won’t set them out in detail. But, ... (6 pages)View decision
