We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121479 results
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Decision Reference DRN-4471132
16 Jan 2024 Bank of Scotland Plc UpheldBanking and PaymentsDRN-4471132 The complaint Ms M complains that Bank of Scotland plc trading as Halifax (“Halifax”) gave her different information surrounding gambling blocks that were available to her and that she was able to easily remove blocks herself. Ms M feels the support given by Halifax isn’t suffi... (4 pages)View decision -
Decision Reference DRN-4371330
15 Jan 2024 AutoMoney Limited UpheldConsumer CreditDRN-4371330 The complaint Mr B complains that a car acquired with finance from AutoMoney Limited trading as AutoMoney Motor Finance (“AMF”) wasn’t of satisfactory quality. What happened In June 2022 Mr B was supplied with a car and entered into a hire purchase agreement with AMF. The cash ... (3 pages)View decision -
Decision Reference DRN-4558930
15 Jan 2024 Sainsbury's Bank Plc UpheldBanking and PaymentsDRN-4558930 The complaint Mrs B complains Sainsbury’s Bank Plc failed to provide her with sufficient options to contact them. She’s also unhappy with the level of support they’ve provided when she’s been in financial difficulties and persistent debt. What happened Mrs B has a credit card a... (5 pages)View decision -
Decision Reference DRN-4415958
15 Jan 2024 Specialist Motor Finance Limited UpheldConsumer CreditDRN-4415958 The complaint Mr N complains that Specialist Motor Finance Limited (SMF) didn’t carry out sufficient checks before agreeing to a loan he said he couldn’t afford. What happened In December 2021 Mr N acquired a car when he entered into a Hire Purchase agreement with SMF. Mr N sai... (4 pages)View decision -
Decision Reference DRN-4554873
15 Jan 2024 Tesco Underwriting Limited UpheldInsuranceDRN-4554873 The complaint Mrs W has complained about the delays and poor service she received when she made a claim under her car insurance policy with Tesco Underwriting Limited. What happened In February 2023 Mrs W made a claim for damage to her car to her insurer, Tesco. Tesco said Mrs ... (4 pages)View decision -
Decision Reference DRN-4551678
15 Jan 2024 Wakam UpheldInsuranceDRN-4551678 The complaint Mrs C complains that Wakam unfairly increased her pet insurance premium. Wakam is the insurer for Mrs C’s policy and is responsible for this complaint. My references to Wakam include its agents and claim handlers acting on its behalf. What happened Mrs C had a lif... (4 pages)View decision -
Decision Reference DRN-4537257
15 Jan 2024 Santander UK Plc UpheldBanking and PaymentsDRN-4537257 The complaint Mrs T complains that Santander UK Plc (Santander) won’t refund money she lost in an investment scam. What happened Mrs T is represented by a third-party firm of solicitors, but I will refer to her as the complainant. What Mrs T says: Mrs T had recently moved house... (6 pages)View decision -
Decision Reference DRN-4551326
15 Jan 2024 Red Sands Insurance Company (Europe) Limited UpheldInsuranceDRN-4551326 The complaint Mrs H is unhappy with the service she received from Red Sands Insurance Company (Europe) Limited when she made a claim on her travel insurance policy. What happened Mrs H had an accident whilst abroad and injured her wrist. She required surgery on it. Mrs H was un... (2 pages)View decision -
Decision Reference DRN-4546897
15 Jan 2024 U K Insurance Limited UpheldInsuranceDRN-4546897 The complaint Mr B complains that he needed a new boiler after U K Insurance Limited (UKI) attended to carry out an emergency repair. Mr B had home emergency insurance underwritten by UKI, which provided cover for plumbing and heating. Any reference to UKI includes its agents. ... (6 pages)View decision -
Decision Reference DRN-4534356
15 Jan 2024 Tandem Motor Finance Limited UpheldConsumer CreditDRN-4534356 The complaint Miss U complains that Tandem Motor Finance Limited trading as Oplo didn’t do enough before agreeing to lend to her as the loan wasn’t affordable. What happened In March 2018, Miss U acquired a car when she entered into a Hire Purchase agreement with Oplo. The cash... (4 pages)View decision
