We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 130332 results
-
Decision Reference DRN-6198846
5 Mar 2026 Santander UK Plc UpheldMortgagesDRN-6198846 The complaint Mr S complains that Santander UK plc began legal action to repossess his property without notifying him in advance and wouldn’t extend the term of his mortgage. What happened Mr S’s interest-only mortgage with Santander came to the end of its term in August 20... (3 pages)View decision -
Decision Reference DRN-6200780
5 Mar 2026 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-6200780 The complaint Mr B complains that HSBC UK Bank Plc lent irresponsibly when it approved his credit card application. What happened The background to this complaint and my initial conclusions were set out in a provisional decision. I said: Mr B applied for a credit card with... (4 pages)View decision -
Decision Reference DRN-6199429
5 Mar 2026 Ikano Bank AB (publ) UpheldConsumer CreditDRN-6199429 The complaint Mrs P complains about the outcome of a claim she made under s.75 of the Consumer Credit Act 1974 (CCA) to Ikano Bank AB (publ) ‘Ikano’. Mrs P has brought this complaint through a representative, but for ease of reading I will refer to Mrs P throughout. What hap... (9 pages)View decision -
Decision Reference DRN-6200201
5 Mar 2026 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-6200201 The complaint Mrs E (the representative) complain on behalf of Mr and Mrs M that Barclays Bank UK PLC failed to fairly compensate them after falling victim to a scam. What happened The detailed background to this complaint is well known to both parties and has been previousl... (4 pages)View decision -
Decision Reference DRN-6191560
5 Mar 2026 Wise Payments Limited UpheldBanking and PaymentsDRN-6191560 The complaint A company I shall refer to as S complains to us that Wise Payments Limited have declined to reimburse them for transactions, they say they didn’t make or agree to. They’d like the funds reimbursed, plus interest and compensation. S has appointed representative... (4 pages)View decision -
Decision Reference DRN-6200620
5 Mar 2026 American Express Services Europe Limited UpheldBanking and PaymentsDRN-6200620 The complaint Mr T complains about how American Express Services Europe Limited (AESEL) handled a claim he made in respect of a transaction made with his credit card. What happened Mr T bought some goods from a retailer I’ll refer to as “A”. He says he returned the goods ba... (5 pages)View decision -
Decision Reference DRN-6121492
5 Mar 2026 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-6121492 The complaint Mr O complains that Barclays Bank UK PLC (‘Barclays’) won’t fully reimburse the funds he lost when he fell victim to a scam. What happened Mr O says that he saw a celebrity endorsed advert online about an investment opportunity using automated software. He pro... (8 pages)View decision -
Decision Reference DRN-6033677
5 Mar 2026 Lendable Ltd UpheldConsumer CreditDRN-6033677 The complaint Mr C is unhappy that a car supplied to him under a hire purchase agreement with Lendable Ltd trading as Autolend was of an unsatisfactory quality. What happened In October 2024, Mr C was supplied with a used car through a hire purchase agreement with Autolend.... (3 pages)View decision -
Decision Reference DRN-6200102
5 Mar 2026 American Express Services Europe Limited UpheldBanking and PaymentsDRN-6200102 The complaint Mr P is unhappy American Express Services Europe Limited closed his credit card account. What happened Mr P held a credit card account with American Express. In February 2025, American Express said it needed further information from Mr P as part of its ongoing... (3 pages)View decision -
Decision Reference DRN-6016844
5 Mar 2026 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-6016844 The complaint Mr C complains about ATM withdrawals that took place on his account with HSBC UK Bank Plc which he says he didn’t make or authorise. What happened Mr C says he left the UK around 2020 and had an account with HSBC that he didn’t use. Between 26 March 2025 and 2... (3 pages)View decision