We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119923 results
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Decision Reference DRN-4456673
22 Nov 2023 CST Wealth Management Limited UpheldPensions and AnnuitiesDRN-4456673 The complaint Mr B complains about the advice CST Wealth Management Limited (‘CST’) gave to him to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme to a self- invested personal pension (‘SIPP’). He says the advice was unsuitable for him and beli... (4 pages)View decision -
Decision Reference DRN-4439386
22 Nov 2023 Succession Wealth Management Ltd UpheldPensions and AnnuitiesDRN-4439386 The complaint Mr H complains that Succession Wealth Management Ltd (Succession) terminated its agreement to provide him with advice, removed access to its investment platform preventing him from obtaining valuations of his Self-Invested Personal Pension Plan (SIPP), and failed ... (5 pages)View decision -
Decision Reference DRN-4462334
22 Nov 2023 Profile Financial Solutions Limited UpheldPensions and AnnuitiesDRN-4462334 The complaint Mr M complains that Profile Financial Solutions Limited (PFS) failed to provide regular reviews of his pension within the agreed terms he had with the firm. What happened In late 2013 and early 2014 Mr M received advice from PFS to consolidate several of his perso... (6 pages)View decision -
Decision Reference DRN-4454503
22 Nov 2023 AA Underwriting Insurance Company Limited UpheldInsuranceDRN-4454503 The complaint Mr P and Mrs P have complained that AA Underwriting Insurance Company Limited (AA) unfairly declined a claim under a home insurance policy. What happened Mr P and Mrs P found some damp on a wall in their home. Initially, Mr P and Mrs P thought the issue was due to... (3 pages)View decision -
Decision Reference DRN-4211183
22 Nov 2023 Bank of Scotland Plc UpheldMortgagesDRN-4211183 The complaint Mrs S and Mr S complain that they have mortgage arrears due to an error by Bank of Scotland plc. Mrs S has dealt with the complaint. She asks that her credit file is corrected, and the arrears and any charges and interest are removed. What happened Mrs S called Ba... (3 pages)View decision -
Decision Reference DRN-4255445
22 Nov 2023 National Westminster Bank Plc UpheldBanking and PaymentsDRN-4255445 The complaint Ms G complains that National Westminster Bank Plc wouldn’t allow her to withdraw her money. What happened Ms G visited a NatWest branch to withdraw money as she was considering putting the money into an Individual Savings Account (ISA) but hadn’t decided at that p... (3 pages)View decision -
Decision Reference DRN-4471384
22 Nov 2023 Specialist Motor Finance Limited UpheldConsumer CreditDRN-4471384 The complaint Miss D complains about the service she received from Specialist Motor Finance Limited (“SMFL”) when she was in financial difficulty. What happened In June 2018, Miss D entered into a hire purchase agreement for a car with SMFL. Under the terms of the agreement she... (2 pages)View decision -
Decision Reference DRN-4462430
22 Nov 2023 AXA Insurance UK Plc UpheldInsuranceDRN-4462430 The complaint Mr M complains, on behalf of W, that AXA Insurance UK Plc offered a reduced settlement amount for a claim he made on W’s commercial property insurance policy. Reference to Mr M or AXA includes its respective agents and representatives. What happened The circumstan... (5 pages)View decision -
Decision Reference DRN-4470096
22 Nov 2023 National Westminster Bank Plc UpheldBanking and PaymentsDRN-4470096 The complaint Mrs W complains National Westminster Bank Plc (“NatWest”) restricted her accounts in June 2022 without explanation – and then closed them. She says this has caused her substantive distress and inconvenience, financial loss and impact to her credit file. What happe... (4 pages)View decision -
Decision Reference DRN-4433235
22 Nov 2023 Origen Financial Services Limited UpheldPensions and AnnuitiesDRN-4433235 The complaint Mr M has complained about the advice he received from Origen Financial Services Limited to transfer his defined benefit (“DB”) pension. What happened Mr M was a member of a former employer’s DB pension scheme. In 2017 the scheme sent him a personal statement which... (6 pages)View decision
