We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121668 results
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Decision Reference DRN-4566992
18 Jan 2024 QIC Europe Ltd UpheldInsuranceDRN-4566992 The complaint Mrs G has complained about how QIC Europe Ltd (QIC) dealt with a claim under a home insurance policy. What happened Mrs G contacted QIC to make a claim for items stolen from her shed and a damaged fence. QIC assessed the claim and declined it because it said there... (3 pages)View decision -
Decision Reference DRN-4566598
18 Jan 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4566598 The complaint Mr and Mrs M have complained that Barclays UK Bank PLC (“Barclays”) mis-sold them a fee-paying Tech Pack. They say that the Pack was sold to them over the phone, but it was never made clear to them that they needed to register devices for them to be covered by the... (5 pages)View decision -
Decision Reference DRN-4566580
18 Jan 2024 National Savings and Investments UpheldBanking and PaymentsDRN-4566580 The complaint Mr J complains that National Savings and Investments (“NS&I”) returned a large payment into his Income Bond from a third party. Mr J said he couldn’t have known beforehand that the payment would be rejected, and he wanted NS&I to pay the interest he’d miss... (4 pages)View decision -
Decision Reference DRN-4442219
18 Jan 2024 Devitt Insurance Services Ltd UpheldInsuranceDRN-4442219 The complaint Mrs W complains that Devitt Insurance Services Ltd trading as Devitt (“Devitt”) required her to disclose medical information when she bought motor insurance from it. What happened Mrs W was looking for a motor insurance policy to cover her motorcycle. She used a c... (2 pages)View decision -
Decision Reference DRN-4451334
18 Jan 2024 National Westminster Bank Plc UpheldBanking and PaymentsDRN-4451334 The complaint Mr G complains about charges and interest applied to his account by National Westminster Bank Plc during a period of financial difficulty. What happened Mr G held a bank account with associated overdraft of £4,950 with NatWest for several years. Mr G has explaine... (4 pages)View decision -
Decision Reference DRN-4562450
18 Jan 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4562450 The complaint Mr G complains about issues with Barclays Bank UK PLC (Barclays) in respect of an ISA transfer. He would like more compensation than the £150 Barclays has offered. What happened The details of this complaint are well known to both parties so I won’t repeat them a... (2 pages)View decision -
Decision Reference DRN-4534800
18 Jan 2024 Advantage Insurance Company Limited UpheldInsuranceDRN-4534800 The complaint Mrs J complains Advantage Insurance Company Limited hasn’t offered a fair value for her car following its theft. What happened The details of the claim are well known to both parties, so I won’t repeat them again here. Instead, I’ll summarise the background and fo... (3 pages)View decision -
Decision Reference DRN-4566714
18 Jan 2024 Liverpool Victoria Insurance Company Limited UpheldInsuranceDRN-4566714 The complaint Mrs S was unhappy that her motor policy was cancelled by Liverpool Victoria Insurance Company Limited (“LV”), and that a fraud marker was recorded against her name. What happened Mrs S was referred by a friend to a broker who incorrectly set-up her motor policy on... (2 pages)View decision -
Decision Reference DRN-4449508
18 Jan 2024 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-4449508 The complaint Mrs S complains that Tesco Personal Finance PLC trading as Tesco Bank applied account restrictions without telling her and declined to reissue a credit card. What happened Mrs S opened a credit card with Tesco Bank in 2000. In February 2021 Mrs S contacted Tesco B... (2 pages)View decision -
Decision Reference DRN-3764239
18 Jan 2024 Tuto Money Limited UpheldPensions and AnnuitiesDRN-3764239 The complaint Mr P complains about the advice Tuto Money Limited trading as Eadon & King (‘Tuto’) gave to him to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme to a personal pension. He says the advice wasn’t suitable for him and may have ... (4 pages)View decision
