We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119923 results
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Decision Reference DRN-4094642
21 Nov 2023 Revolut Ltd UpheldBanking and PaymentsDRN-4094642 The complaint Mr V complains Revolut Ltd blocked his account and exchanged his Roubles RUB for pounds without his consent. He says he lost a lot of money and would like compensation. What happened Mr V had an account with Revolut. He had a holding in Roubles RUB. Revolut contac... (4 pages)View decision -
Decision Reference DRN-4466311
21 Nov 2023 IG Markets Limited UpheldInvestmentsDRN-4466311 The complaint Mr M complains that IG Markets Limited gave him incorrect information about whether it could provide him a tax statement. By the time he was told that this information was incorrect, he had already paid a professional to calculate his tax liability. However, IG Ma... (3 pages)View decision -
Decision Reference DRN-4233579
21 Nov 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4233579 The complaint Mr W complains that Barclays Bank UK PLC (Barclays) has held him liable for an ATM cash withdrawal he says wasn’t dispensed. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, Mr W has... (2 pages)View decision -
Decision Reference DRN-4418991
21 Nov 2023 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-4418991 The complaint Mrs C complains that Creation Consumer Finance Ltd lent irresponsibly when it approved a loan in her name. What happened Mrs C applied for a loan of £7,500 with Creation in September 2019. Creation says that in the application Mrs C advised she was employed with a... (3 pages)View decision -
Decision Reference DRN-4467826
21 Nov 2023 U K Insurance Limited UpheldInsuranceDRN-4467826 The complaint Mr L complains that UK Insurance Limited (‘UKI’), trading as Prudential Home Insurance, declined a claim for storm damage under his home insurance. Mr L is represented in this complaint by a relative (referred to in my decision as Mr R) but, for simplicity, I’ll r... (6 pages)View decision -
Decision Reference DRN-4468224
21 Nov 2023 HARBOUR ROCK CAPITAL LIMITED UpheldPensions and AnnuitiesDRN-4468224 The complaint Mr C says Harbour Rock Capital Limited (HRCL), trading as Portafina Investment Management Limited, was responsible for the delay in transferring his defined benefit (DB) pension into a personal pension. He says this caused him trouble and financial detriment. What... (7 pages)View decision -
Decision Reference DRN-4039647
21 Nov 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4039647 The complaint Mr G complains that Options UK Personal Pensions LLP (formerly Carey Pensions) (‘Options’) shouldn’t have accepted a transfer of his occupational pension scheme into a self-invested personal pension (‘SIPP’). What happened In 2012, Mr G says he was approached by a... (41 pages)View decision -
Decision Reference DRN-4367779
21 Nov 2023 HDI Global Specialty SE UpheldInsuranceDRN-4367779 The complaint Mr M has complained about his property insurer HDI Global Speciality SE regarding a flood claim he made. The cellar of his home and contents stored within it were affected. What happened Mr M found water in his cellar in late November/early December 2022. He made ... (3 pages)View decision -
Decision Reference DRN-4468849
21 Nov 2023 Ageas Insurance Limited UpheldInsuranceDRN-4468849 The complaint Mr L complains that Ageas Insurance Limited have declined his claim for damage to his staircase, walls, floor, and carpet caused by an accidental paint spillage. What happened Mr L has household buildings and contents insurance with Ageas. In September 2022 he con... (9 pages)View decision -
Decision Reference DRN-4469187
21 Nov 2023 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4469187 The complaint Ms R has complained about the way her motor insurer, Admiral Insurance (Gibraltar) Limited (‘Admiral’), dealt with a claim she made on her policy. What happened The claim Ms R has a motor insurance policy with Admiral which started in November 2021. In February 20... (11 pages)View decision
