We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119923 results
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Decision Reference DRN-4408277
21 Nov 2023 Chaucer Insurance Company Designated Activity Company UpheldInsuranceDRN-4408277 The complaint Mr and Mrs S are unhappy that Chaucer Insurance Company Designated Activity Company declined a claim they made on their travel insurance policy. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. Instead,... (2 pages)View decision -
Decision Reference DRN-3816830
21 Nov 2023 PrisWM Limited UpheldPensions and AnnuitiesDRN-3816830 The complaint Mr H complains about the advice given by PrisWM Limited to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme, the British Steel Pension Scheme (‘BSPS’) to a personal pension. He says the advice was unsuitable for him and believes th... (7 pages)View decision -
Decision Reference DRN-4463690
21 Nov 2023 AWP P&C SA UpheldInsuranceDRN-4463690 The complaint Mr B, Ms J, Mrs P, Mr B and Mr C (all travellers) have complained that AWP P&C SA (‘AWP’) failed to deal with their claim properly. What happened Mr B booked a holiday abroad and bought travel insurance for all travellers, underwritten by AWP. The trip was can... (2 pages)View decision -
Decision Reference DRN-4445531
21 Nov 2023 Euroins AD UpheldInsuranceDRN-4445531 The complaint Mrs and Mr A complain about Euroins AD’s settlement of their travel insurance cancellation claim. My references to Euroins include its agents. What happened Mrs and Mr A had an annual travel insurance policy. Euroins was the relevant insurer. They were due to go o... (2 pages)View decision -
Decision Reference DRN-4467262
21 Nov 2023 Vitality Health Limited UpheldInsuranceDRN-4467262 The complaint Mr H complains about Vitality Health Limited’s handling of his private medical insurance claim. What happened Mr H holds private medical insurance cover with Vitality. He made a claim in October 2022, and chased Vitality around a week later. Vitality logged the ma... (3 pages)View decision -
Decision Reference DRN-4454701
21 Nov 2023 Euroins AD UpheldInsuranceDRN-4454701 The complaint Mr W is unhappy with how Euroins AD has settled a claim he made on his travel insurance policy. What happened The details of this complaint are well known to both parties, so I won’t repeat them here again. In October 2023 I issued a provisional decision. I said: ... (3 pages)View decision -
Decision Reference DRN-4346048
21 Nov 2023 Vitality Life Limited UpheldInsuranceDRN-4346048 The complaint Miss G complains Vitality Life Limited unfairly declined her claim, following the death of her husband, Mr V. Miss G’s complaint is brought on her behalf by a representative, but for ease I will refer to all representations as having been made by Miss G herself. W... (5 pages)View decision -
Decision Reference DRN-4463961
21 Nov 2023 Great Lakes Insurance SE UpheldInsuranceDRN-4463961 The complaint Mr and Mrs S are unhappy with the service they received from Great Lakes Insurance SE and the settlement of their claim. What happened Mr S became unwell whilst abroad with a heart problem. Mr and Mrs S were unable to return home as planned and remained abroad for... (4 pages)View decision -
Decision Reference DRN-4468967
21 Nov 2023 Highway Insurance Company Limited UpheldInsuranceDRN-4468967 The complaint Mr S complains Highway Insurance Company Limited (“Highway”) hasn’t dealt with his claim fairly on his property insurance policy following an escape of water. He says it should settle his full claim and not include the cost of one of the third-party contractors wh... (3 pages)View decision -
Decision Reference DRN-4438037
21 Nov 2023 AA Underwriting Insurance Company Limited UpheldInsuranceDRN-4438037 The complaint Ms V complains AA Underwriting Insurance Company Limited (AA) failed to repair all damage relating to a claim under a motor insurance policy. What happened A third-party reversed into the front of Ms V’s car in February 2023. The bumper and grille suffered damage,... (3 pages)View decision
