We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121877 results
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Decision Reference DRN-4537184
23 Jan 2024 Aon UK Limited UpheldPensions and AnnuitiesDRN-4537184 The complaint Mr C complained Aon UK Limited (Aon) caused a significant delay to the transfer of his pension benefits to his SIPP, leading to a financial loss in terms of a reduced transfer value and costs associated with late access to a tax free lump sum. He is seeking compen... (6 pages)View decision -
Decision Reference DRN-4572306
23 Jan 2024 Marsh Finance Ltd UpheldConsumer CreditDRN-4572306 The complaint Mrs H is complaining that Marsh Finance Limited (MFL) shouldn’t have lent to her – she says the lending was unaffordable. A representative has brought her complaint to us but for ease I’ve written as if she’s dealt with us directly. What happened In March 2020, Mr... (4 pages)View decision -
Decision Reference DRN-4312640
23 Jan 2024 Gain Credit LLC UpheldConsumer CreditDRN-4312640 The complaint Miss M complaints Gain Credit LLC trading as Drafty (“Drafty”) gave her lines of credit and increased her credit limit without carrying out sufficient checks. What happened Miss M was granted five credit facilities and a summary of her facilities can be found in t... (7 pages)View decision -
Decision Reference DRN-4548548
23 Jan 2024 Healthcare Finance Limited UpheldConsumer CreditDRN-4548548 The complaint Mr C is unhappy with treatment he received which was funded by a loan from Healthcare Finance Limited (‘HFL’). What happened The background facts of this case are well known to the parties so I won’t repeat these in detail here. Mr C agreed dental treatment from a... (4 pages)View decision -
Decision Reference DRN-4549963
23 Jan 2024 AWP P&C SA UpheldInsuranceDRN-4549963 The complaint Ms M and the estate of Mrs M are unhappy that AWP P&C SA haven’t yet settled a claim they made on a travel insurance policy. What happened Mrs M had a travel insurance policy connected to her bank account. She became unwell whilst abroad and was diagnosed with... (2 pages)View decision -
Decision Reference DRN-4571974
23 Jan 2024 Harvey & Thompson Limited UpheldConsumer CreditDRN-4571974 The complaint Mrs M complains through a representative that Harvey & Thompson Limited trading as H & T Pawnbrokers (“H&T”) gave her loans without carrying out appropriate affordability checks. What happened A summary of Mrs M’s borrowing can be found in the table be... (4 pages)View decision -
Decision Reference DRN-4190277
23 Jan 2024 David Stock & Co Limited UpheldPensions and AnnuitiesDRN-4190277 The complaint Mr A complained that he was given unsuitable advice to transfer his deferred defined benefit (DB) British Steel Pension Scheme (BSPS), to a type of personal pension plan, in 2017. He says the advice was unsuitable for him and believes this has caused a financial l... (4 pages)View decision -
Decision Reference DRN-4380716
23 Jan 2024 Quilter Life & Pensions Limited UpheldInvestmentsDRN-4380716 The complaint Mr A, Mr A and Ms B as trustees of the A trust complain that Quilter Life & Pensions Limited didn’t correctly process instructions for the payment of ongoing charges in an Investment Bond. The trustees of the A trust also complain that Quilter Life & Pensi... (2 pages)View decision -
Decision Reference DRN-4446348
23 Jan 2024 Aviva Insurance Limited UpheldInsuranceDRN-4446348 The complaint Mr and Mrs H have complained that Aviva Insurance Limited declined a claim they made on the travel insurance policy linked to their bank account. What happened Mr and Mrs H had booked a self-catering holiday with their children which involved catching a ferry from... (3 pages)View decision -
Decision Reference DRN-4557657
23 Jan 2024 U K Insurance Limited UpheldInsuranceDRN-4557657 The complaint Mr and Mrs M are complaining that U K Insurance Limited (UKI) has declined a claim they made on their commercial property insurance policy. What happened On 21 December 2022 Mr and Mrs M contacted UKI to claim for significant damage arising from a leak in their te... (4 pages)View decision
