We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 120163 results
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Decision Reference DRN-4296268
27 Nov 2023 Tesco Underwriting Limited UpheldInsuranceDRN-4296268 The complaint Mr and Mrs W have complained about Tesco Underwriting Limited. They are not happy about the way a claim under their building insurance was dealt with and the delays involved. What happened Mr and Mrs W made a claim under their building insurance policy, and they h... (2 pages)View decision -
Decision Reference DRN-4332959
27 Nov 2023 Stagemount Limited UpheldConsumer CreditDRN-4332959 Complaint Mr V has complained about high-cost short-term credit instalment loans he took out with Stagemount Limited (trading as “Quidmarket”). He says Quidmarket lent to him at a time when he was already in severe debt with other loans, credit cards and way behind on his prior... (4 pages)View decision -
Decision Reference DRN-4372079
26 Nov 2023 Wise Payments Limited UpheldBanking and PaymentsDRN-4372079 The complaint Mr L complains that Wise Payments Limited (“Wise”) won’t refund payments that he says he didn’t authorise. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here. In brief summary, Mr L says that a numbe... (4 pages)View decision -
Decision Reference DRN-4298776
26 Nov 2023 Startline Motor Finance Limited UpheldConsumer CreditDRN-4298776 The complaint Mr W complains Startline Motor Finance Limited (Startline) haven’t fairly applied his partial early settlement payments to his car finance agreement. He believes he has lost out financially as a result. What happened In October 2021, Mr W ... (4 pages)View decision -
Decision Reference DRN-4478573
26 Nov 2023 True Potential Wealth Management LLP UpheldPensions and AnnuitiesDRN-4478573 The complaint Mr G complains True Potential Wealth Management LLP unreasonably delayed informing him it was declining to advise on the transfer of his defined benefit pension, meaning he lost out on a higher transfer value, which caused a financial loss. What happened Mr G had ... (9 pages)View decision -
Decision Reference DRN-4478297
25 Nov 2023 Mi Vehicle Finance Limited UpheldConsumer CreditDRN-4478297 The complaint Mr E has complained about the quality of a van he acquired under a hire purchase agreement with MI Vehicle Finance Limited (MIVF). What happened The circumstances of the complaint are well known to the parties, so I won’t go over everything again in detail. But, i... (6 pages)View decision -
Decision Reference DRN-3874400
25 Nov 2023 Inspirational Financial Management Ltd UpheldPensions and AnnuitiesDRN-3874400 The complaint Mr M complains about the suitability of the advice provided by Inspirational Financial Management Ltd (“IFM”) in November 2017 to transfer the value of his safeguarded benefits in the British Steel Pension Scheme (“BSPS”) to a personal pension plan (“PPP”). Mr M i... (13 pages)View decision -
Decision Reference DRN-4275298
25 Nov 2023 BMW Financial Services(GB) Limited UpheldConsumer CreditDRN-4275298 The complaint Mr F complains about the quality of a car supplied to him by BMW Financial Services(GB) Limited trading as MINI Financial Services (“BMWFS”) under a hire purchase agreement. What happened In June 2021 Mr F entered into an agreement with BMWFS for a used car costin... (3 pages)View decision -
Decision Reference DRN-4478037
25 Nov 2023 Lloyds Bank PLC UpheldBanking and PaymentsDRN-4478037 The complaint Mr K complains that Lloyds Bank PLC (“Lloyds”) won’t refund around £40,000 he lost to an investment scam. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here. In brief summary, Mr K fell victim to an ... (4 pages)View decision -
Decision Reference DRN-4143747
25 Nov 2023 Hiscox Insurance Company Limited UpheldInsuranceDRN-4143747 The complaint Mr and Mrs K are complaining that they have had to pay for repairs to pipework which they wouldn’t have had to had Hiscox Insurance Company Limited installed a “LeakBot” as agreed in a previous claim they made on their commercial property insurance policy. Mr K ha... (3 pages)View decision
