We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 120163 results
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Decision Reference DRN-4316616
24 Nov 2023 Santander Consumer (UK) Plc UpheldConsumer CreditDRN-4316616 The complaint Ms M complains that Santander Consumer (UK) Plc irresponsibly approved a fixed sum loan agreement for her that she couldn’t afford. She also complains about how they treated her when she fell into financial difficulty. What happened In March 2016 Ms M entered into... (6 pages)View decision -
Decision Reference DRN-4018134
24 Nov 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4018134 The complaint Mr C complains that Options UK Personal Pensions LLP (‘Options’) shouldn’t have accepted his application to transfer his defined benefit pension into a self-invested personal pension (‘SIPP’) and invest his funds in an investment portfolio. He wants Options to put... (40 pages)View decision -
Decision Reference DRN-4372878
24 Nov 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4372878 The complaint Mr H complains that Options UK Personal Pensions LLP (formerly Carey Pensions) (‘Options’) shouldn’t have accepted a transfer of his occupational pension scheme into a self-invested personal pension (‘SIPP’). What happened In early 2013, Mr H says he was initially... (41 pages)View decision -
Decision Reference DRN-4438626
24 Nov 2023 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4438626 The complaint Mr M complains the settlement payment Admiral Insurance (Gibraltar) Limited (“Admiral”) did not offer a fair market value for his car after it was declared a total loss. What happened Mr M has comprehensive motor insurance with Admiral. The policy began on 9 March... (3 pages)View decision -
Decision Reference DRN-4275536
24 Nov 2023 Home Retail Group Card Services Limited UpheldConsumer CreditDRN-4275536 The complaint Ms P complains that she is no longer able to use her store card issued by Home Retail Group Card Services Limited trading as Argos Card Services (“Argos”). What happened Ms P opened an account with Argos in 2004 and was given a store card to use. In October 2022, ... (2 pages)View decision -
Decision Reference DRN-4316514
24 Nov 2023 Society of Lloyd's UpheldInsuranceDRN-4316514 The complaint A limited company that I will refer to as C complains about the handling of its business interruption insurance claim, made as a result of the COVID-19 pandemic, by Society of Lloyd's. What happened The following is intended only as a brief summary of events.... (5 pages)View decision -
Decision Reference DRN-3941024
24 Nov 2023 CST Wealth Management Limited UpheldPensions and AnnuitiesDRN-3941024 The complaint Mr C has complained that CST Wealth Management Limited (CST) gave him unsuitable advice to transfer his defined benefits from his occupational pension scheme (OPS) – the British Steel Pension Scheme (BSPS) – to a Self Invested Personal Pension (SIPP). What happene... (9 pages)View decision -
Decision Reference DRN-4368424
24 Nov 2023 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4368424 The complaint Mr A complains that Monzo Bank Ltd won’t refund the money he lost when he was the victim of a scam. What happened In early 2023, Mr A was looking for work and had applied for a number of jobs through a number of recruitment companies. He then received a message vi... (5 pages)View decision -
Decision Reference DRN-4254136
24 Nov 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4254136 The complaint Mr E complains that Options UK Personal Pensions LLP (formerly Carey Pensions) (‘Options’) shouldn’t have accepted a transfer of his occupational pension scheme into a self-invested personal pension (‘SIPP’). He wants to be put back into the position he would have... (41 pages)View decision -
Decision Reference DRN-4474924
24 Nov 2023 Evelyn Partners Investment Management Services Limited UpheldInvestmentsDRN-4474924 The complaint Dr R, on behalf of the R Trust, complains about the lack of information about corporate actions received from Evelyn Partners Investment Management Services Limited regarding the Trust’s investments. What happened In 2020 the R Trust opened a general investment ac... (3 pages)View decision
