We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 120163 results
-
Decision Reference DRN-4463288
24 Nov 2023 Premium Credit Limited UpheldConsumer CreditDRN-4463288 The complaint R complains that Premium Credit Limited, who I’ll call Premium Credit, took two payments towards his running credit agreement in the same month when they merely wanted to change the payment date. What happened I issued my provisional decision on this complaint in ... (2 pages)View decision -
Decision Reference DRN-4475716
24 Nov 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4475716 The complaint Mr M complains that Options UK Personal Pensions LLP (“Options” – formerly Carey Pensions UK LLP) shouldn’t have accepted his application to transfer his occupational pension scheme into an Options self-invested personal pension (“SIPP”). He says Options failed to... (44 pages)View decision -
Decision Reference DRN-4189911
24 Nov 2023 National Westminster Bank Plc UpheldBanking and PaymentsDRN-4189911 The complaint Mr I complains National Westminster Bank Plc (“NatWest”) restricted and closed his bank accounts causing him significant distress and inconvenience. What happened This complaint doesn’t deal with a business account for which Mr I is a director of a limited company... (3 pages)View decision -
Decision Reference DRN-4323250
24 Nov 2023 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4323250 The complaint Mr B complains about the service he’s received from Monzo Bank Ltd since he tried to make a partial account switch. What happened The circumstances that led to this complaint are well known to both parties, so I won’t repeat them in detail here. But, in summary: ... (3 pages)View decision -
Decision Reference DRN-4470017
24 Nov 2023 Advantage Insurance Company Limited UpheldInsuranceDRN-4470017 The complaint Ms R complains Advantage Insurance Company Limited cancelled her motor insurance policy unfairly. What happened The details of this complaint are well known to both parties, so I won’t repeat them here. Instead, I will focus on the reasons for my decision. What I... (2 pages)View decision -
Decision Reference DRN-4451256
24 Nov 2023 Mercedes-Benz Financial Services UK Limited UpheldConsumer CreditDRN-4451256 The complaint Mr M and Mrs R complain that Mercedes-Benz Financial Services UK Limited (“MBFS”) reported an outstanding sum to credit reference agencies in error. They also complain that MBFS declined to provide them with a new finance agreement. What happened In February 2017,... (3 pages)View decision -
Decision Reference DRN-4471904
24 Nov 2023 Coventry Building Society UpheldMortgagesDRN-4471904 The complaint Mr J and Ms D complain about how Coventry Building Society is managing their offset mortgage. They said that although their mortgage is fully offset, Coventry continues to take occasional payments, without warning, and had recently taken a large sum. What happened... (6 pages)View decision -
Decision Reference DRN-4474623
24 Nov 2023 Esteem Money Ltd UpheldPensions and AnnuitiesDRN-4474623 The complaint Mr M complains about the suitability of the advice provided by Esteem Money Ltd (“Esteem Money”) in October 2017 to transfer the value of his safeguarded benefits in the British Steel Pension Scheme (“BSPS”) to a personal pension plan (“PPP”). What happened I issu... (15 pages)View decision -
Decision Reference DRN-4450537
24 Nov 2023 Link Financial Outsourcing Limited UpheldConsumer CreditDRN-4450537 The complaint Miss S complains Link Financial Outsourcing Limited, trading as Asset Link Capital (No.9) (“Asset Link”) irresponsibly provided her with a private student loan. What happened Miss S was approved for the below loan by another lender. During the course of the loan A... (5 pages)View decision -
Decision Reference DRN-4476355
24 Nov 2023 ReAssure Limited UpheldPensions and AnnuitiesDRN-4476355 The complaint Mr R complains that ReAssure Limited (ReAssure) caused delays in paying benefits from his personal pension plans during which time the value fell. He would like compensation for the losses suffered. What happened Mr R had several pension plans with ReAssure. He sa... (5 pages)View decision
