We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 120163 results
-
Decision Reference DRN-4199011
24 Nov 2023 National Westminster Bank Plc UpheldBanking and PaymentsDRN-4199011 The complaint Ms B complains that National Westminster Bank Plc made errors with her international payment which resulted in a foreign exchange loss. What happened Ms B says that on 13 March 2023 she visited a NatWest branch to make an international transfer. She says she hande... (3 pages)View decision -
Decision Reference DRN-4382935
24 Nov 2023 The Royal Bank of Scotland Plc UpheldBanking and PaymentsDRN-4382935 The complaint A limited company, which I’ll refer to as ‘X’, is unhappy that The Royal Bank of Scotland Plc (“RBS”) gave it incorrect information about how long it could have to repay account balances following the issuance of formal demands. X’s complaint is brought to this se... (3 pages)View decision -
Decision Reference DRN-3827189
24 Nov 2023 Inspirational Financial Management Ltd UpheldPensions and AnnuitiesDRN-3827189 The complaint Mr M complains about the advice given by Inspirational Financial Management (‘IFM’) to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme, the British Steel Pension Scheme (‘BSPS’) to a personal pension. He says the advice was unsuit... (7 pages)View decision -
Decision Reference DRN-4385993
24 Nov 2023 Wise Payments Limited UpheldBanking and PaymentsDRN-4385993 The complaint Mr D complains that Wise Payments Limited did not refund a series of payments he lost as part of a scam. What happened Mr D was looking to invest in cryptocurrency, and was contacted by an individual from a firm I’ll call ‘P’. They persuaded him to open an account... (4 pages)View decision -
Decision Reference DRN-4270708
24 Nov 2023 more 2 life Ltd UpheldMortgagesDRN-4270708 The complaint Mr and Mrs Q have complained that more 2 life Ltd (which I will refer to as M2L here) refused to allow them to port (transfer) their equity release mortgage onto a new property, because M2L’s valuer said it was unsuitable. Mr and Mrs Q say that, on redeeming the m... (4 pages)View decision -
Decision Reference DRN-4139071
24 Nov 2023 Cambrian Associates Limited UpheldPensions and AnnuitiesDRN-4139071 The complaint Mr G has complained that Cambrian Associates Limited (CAL) gave him unsuitable advice to transfer his defined benefits from his occupational pension scheme (OPS) – the British Steel Pension Scheme (BSPS) – to a Personal Pension Policy (PPP). What happened The inve... (10 pages)View decision -
Decision Reference DRN-3853760
24 Nov 2023 Openwork Limited UpheldPensions and AnnuitiesDRN-3853760 The complaint Mr M complained that he was given unsuitable advice to transfer his defined benefit (DB) British Steel Pension Scheme (BSPS), to a type of personal pension plan, in 2017. Openwork Limited is responsible for answering this complaint and so to keep things consistent... (12 pages)View decision -
Decision Reference DRN-4400181
24 Nov 2023 National Westminster Bank Plc UpheldBanking and PaymentsDRN-4400181 The complaint Mr D complains that National Westminster Bank Plc (“NatWest”) did not refund a series of payment he lost to a scam. What happened Mr D was looking to invest in cryptocurrency, and was contacted by an individual from a firm I’ll call ‘P’. They persuaded him to open... (4 pages)View decision -
Decision Reference DRN-4475937
24 Nov 2023 Society of Lloyd's UpheldInsuranceDRN-4475937 The complaint Mr and Mrs C are unhappy a claim made under their Park Home insurance policy has been declined by Society of Lloyd’s (SoL). Where I’ve referred to SoL, this includes the underwriting syndicate which actually provides the cover under Mr and Mrs C’s policy. What hap... (8 pages)View decision -
Decision Reference DRN-4471452
24 Nov 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4471452 The complaint Mr R complains that Options UK Personal Pensions LLP (formerly Carey Pensions) (‘Options’) shouldn’t have accepted a transfer of his occupational pension and his personal pension into a self-invested personal pension (‘SIPP’). What happened In 2011, Mr R says he w... (44 pages)View decision
