We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-4745742
14 May 2024 Advantage Insurance Company Limited UpheldInsuranceDRN-4745742 The complaint Miss T complains that Advantage Insurance Company Limited (Advantage) progressed a claim for vandalism damage after she’d withdrawn it, impacting on her no-claims discount, under her motor insurance policy. What happened Miss T’s car was vandalised, and her windsc... (3 pages)View decision -
Decision Reference DRN-4594153
14 May 2024 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-4594153 The complaint Miss F is unhappy that a car supplied to her under a conditional sale agreement with Moneybarn No.1 Limited was of an unsatisfactory quality. Miss F has been represented during the claim and complaint process by Mr R. For ease of reference, I will refer to any com... (5 pages)View decision -
Decision Reference DRN-4677608
14 May 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4677608 The complaint Mrs A complains that Monzo Bank Ltd did not refund a series of payment she lost to a scam. What happened Mrs A was contacted via a messaging service about a job opportunity. She was told she would need to complete a set of tasks and once a set about had been compl... (4 pages)View decision -
Decision Reference DRN-4479098
14 May 2024 Oodle Financial Services Limited UpheldConsumer CreditDRN-4479098 The complaint Miss T complains that there was a delay in updating her credit file when she settled her agreement with Oodle Financial Services Limited trading as Oodle Car Finance. The delay resulted in her being unable to proceed with a loan at a preferential interest rate and... (2 pages)View decision -
Decision Reference DRN-4797091
14 May 2024 Madison CF UK Limited UpheldConsumer CreditDRN-4797091 The complaint Miss M complains that Madison CF UK Limited trading as 118 118 Money (“118 118”) was irresponsible to lend to her on six occasions. What happened 118 118 agreed six loans for Miss M from April 2018 to December 2021. I’ve summarised some of the information 118 118... (5 pages)View decision -
Decision Reference DRN-4718519
14 May 2024 Accelerant Insurance Europe SA/NV UK Branch UpheldInsuranceDRN-4718519 The complaint C, a company, complains about a claim it made on its Accelerant Insurance Europe SA/NV UK Branch (‘Accelerant’) trade credit insurance policy. C says that Accelerant asked it for unnecessary information about its claim which caused it considerable inconvenience in... (3 pages)View decision -
Decision Reference DRN-4774611
14 May 2024 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4774611 The complaint Mr U complains about how HSBC UK Bank Plc (HSBC) treated him when he attempted to open a bank account, and how they handled his complaint. What happened In September 2023, Mr U, an existing HSBC account holder abroad, applied for a bank account online with HSBC UK... (3 pages)View decision -
Decision Reference DRN-4777049
14 May 2024 Aviva Insurance Limited UpheldInsuranceDRN-4777049 The complaint Mr H complains about the service provided by Aviva Insurance Limited (“Aviva”) when dealing with the renewal of his motor insurance policy. What happened Mr H took out car insurance with Aviva in 2019. He renewed his policy in September ... (3 pages)View decision -
Decision Reference DRN-4797106
14 May 2024 AXA Insurance UK Plc UpheldInsuranceDRN-4797106 The complaint Mrs W complains about the settlement offered by AXA Insurance UK Plc after she made a buildings insurance claim. What happened Mrs W holds buildings insurance cover with AXA. On 25 November 2022 she contacted AXA after discovering a leak in her bathroom. She delay... (4 pages)View decision -
Decision Reference DRN-4795286
14 May 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4795286 The complaint Miss D complains that Barclays Bank UK PLC trading as Barclaycard has unfairly handled her credit card account while she has been experiencing financial difficulties. What happened Miss D opened a credit card account with Barclaycard in March 2000. Unfortunately, ... (4 pages)View decision
