We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-4476914
14 May 2024 Santander Consumer (UK) Plc UpheldConsumer CreditDRN-4476914 The complaint Mr H complains that a car acquired with finance from Santander Consumer (UK) Plc trading as Volvo Car Financial Services (“VCFS”) wasn’t of satisfactory quality. What happened In January 2021 Mr H was supplied with a car and entered into a hire agreement with VCFS... (4 pages)View decision -
Decision Reference DRN-4783987
14 May 2024 U K Insurance Limited UpheldInsuranceDRN-4783987 The complaint Mr S is unhappy with the way UK Insurance Limited (UKI) handled the repair to his vehicle following a claim he made on his motor insurance policy. What happened In June 2023 Mr S’ vehicle was hit by another vehicle whilst parked causing a fair bit of damage. He re... (4 pages)View decision -
Decision Reference DRN-4593623
14 May 2024 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4593623 The complaint Mr S had motor insurance with Admiral Insurance (Gibraltar) Limited (Admiral). He is unhappy that Admiral reduced his No Claims Bonus (NCB) and kept a claim open following an incident where his vehicle collided with a pedestrian. What happened Mr S’s car was invol... (2 pages)View decision -
Decision Reference DRN-4796548
14 May 2024 TSB Bank plc UpheldBanking and PaymentsDRN-4796548 The complaint Mrs W complains that TSB Bank plc restricted her account, with the effect that she could not access funds held in it. In addition, it did not tell her the account was restricted, causing her additional inconvenience. When Mrs W found out what had happened and trie... (3 pages)View decision -
Decision Reference DRN-4796826
14 May 2024 Amtrust Europe Limited UpheldInsuranceDRN-4796826 The complaint Mr S complains about Amtrust Europe Limited’s (Amtrust) handling of a claim made under a building warranty which covers his apartment and his share of common parts. What happened The subject of this complaint is a development of apartments. Mr S is the leaseholder... (6 pages)View decision -
Decision Reference DRN-4541133
14 May 2024 Ascent Performance Group Limited UpheldMortgagesDRN-4541133 The complaint Mr H complains that Ascent Performance Group Limited (trading as Ascent Legal) continued with possession action after he agreed a payment plan with his mortgage lender. Mr H says he was diagnosed with an anxiety disorder and suffered health and psychological deter... (3 pages)View decision -
Decision Reference DRN-4794740
14 May 2024 Nelson Insurance Company Ltd UpheldInsuranceDRN-4794740 The complaint Mr M complains that Nelson Insurance Company Limited mishandled his claim on a commercial vehicle insurance policy. What happened The subject matter of the claim and the complaint is a multi-purpose vehicle made by a premium-brand car maker and first registered in... (4 pages)View decision -
Decision Reference DRN-4793416
14 May 2024 Trading 212 UK Limited UpheldInvestmentsDRN-4793416 The complaint Mr H complains that Trading 212 UK Limited trading as Trading 212 sold shares in his Individual Savings Account (‘ISA’) that were no longer eligible to be held in an ISA. Mr H says this caused him a monetary loss. What happened Mr H held shares in a business I wil... (4 pages)View decision -
Decision Reference DRN-4794134
14 May 2024 Landmark Mortgages Limited UpheldMortgagesDRN-4794134 The complaint Mr B and Mr K complain about how Landmark Mortgages Limited responded to Mr B’s request to change their mortgage to interest-only. What happened Whilst this complaint is brought by both Mr B and Mr K, as the mortgage is in both their names, our dealings have mainl... (5 pages)View decision -
Decision Reference DRN-4731697
14 May 2024 Inter Partner Assistance SA UpheldInsuranceDRN-4731697 The complaint Mr and Mrs G are unhappy with the service they’ve received from Inter Partner Assistance SA when they claimed on their travel insurance policy. What happened Mr and Mrs G made a claim on their travel insurance policy in February 2023. They previously complained to... (2 pages)View decision
