We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128535 results
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Decision Reference DRN-4634761
5 Sep 2024 National Westminster Bank Plc UpheldBanking and PaymentsDRN-4634761 The complaint Mr K has complained about how National Westminster Bank Plc (“NatWest”) dealt with his request for help following him experiencing financial difficulties. What happened Mr K had written to his NatWest Branch in June 2023, requesting support in repaying his outs... (2 pages)View decision -
Decision Reference DRN-5006543
5 Sep 2024 National Westminster Bank Plc UpheldBanking and PaymentsDRN-5006543 The complaint Mr G is acting for the estates of his late parents against National Westminster Bank Plc. Mr G believes there are valuable items belonging to his family held in safe custody and safe deposit boxes still with the bank that should’ve been given to him and the est... (4 pages)View decision -
Decision Reference DRN-5005983
5 Sep 2024 Startline Motor Finance Limited UpheldConsumer CreditDRN-5005983 The complaint Mr L complains that Startline Motor Finance Limited won’t reimburse him for the cost of repairing a car it supplied to him under a hire-purchase agreement. What happened Mr L acquired a used car via a dealer “R”, supplied to him by Startline under a hire-purcha... (3 pages)View decision -
Decision Reference DRN-5006452
5 Sep 2024 Collingwood Insurance Company Ltd UpheldInsuranceDRN-5006452 The complaint Mr L has complained that the offer made to him by his commercial vehicle insurer, Collingwood Insurance Company Ltd (‘Collingwood’), for the market value of his van after it was stolen was too low. He wants this to be increased. What happened Mr L’s van was st... (3 pages)View decision -
Decision Reference DRN-4928186
5 Sep 2024 Aviva Insurance Limited UpheldInsuranceDRN-4928186 The complaint P’s complaint is that Aviva Insurance Limited didn’t consider a claim it made correctly under its business protection insurance policy. P says Aviva treated it unfairly. In this decision all references to P include its claims handlers. Although P is helped by ... (5 pages)View decision -
Decision Reference DRN-4881737
5 Sep 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4881737 The complaint Mr S complains Revolut Ltd didn’t handle his chargeback claims fairly as no longer pays a monthly fee for his account. What happened Mr S has an account with Revolut and has had one since June 2021. He used to pay a monthly fee for it, but no longer does. He re... (2 pages)View decision -
Decision Reference DRN-5006021
5 Sep 2024 Zempler Bank Limited UpheldBanking and PaymentsDRN-5006021 The complaint T a limited company complains about how Zempler Bank Limited handled a block on its account. Notes Whilst this is T’s complaint, it is brought by its director, Mr B as its representative. So, for ease of read I will refer to him. Advanced Payment Solutions Limi... (3 pages)View decision -
Decision Reference DRN-5004321
5 Sep 2024 Madison CF UK Limited UpheldConsumer CreditDRN-5004321 The complaint Mr P complains that Madison CF UK Limited trading as 118 118 Money lent irresponsibly when they approved his credit card application and later increased the credit limit. What happened Mr P made a credit card application to 118 118 Money around April 2021. In t... (4 pages)View decision -
Decision Reference DRN-4910154
5 Sep 2024 Ageas Insurance Limited UpheldInsuranceDRN-4910154 The complaint Mr H complains about the way his insurer, Ageas Insurance Limited (‘Ageas’), dealt with a claim he made on his motorbike insurance policy. Ageas is the underwriter of this policy i.e. the insurer. During the claim Mr H also dealt with other businesses who act ... (6 pages)View decision -
Decision Reference DRN-5005882
5 Sep 2024 Experian Limited UpheldConsumer CreditDRN-5005882 The complaint Mr S complains that Experian Limited is reporting incorrect information about him on his credit file. What happened Mr S has previously complained to the Financial Ombudsman about Experian after it kept changing the way it reported his address. This led to diff... (7 pages)View decision