We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 130332 results
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Decision Reference DRN-6125577
4 Mar 2026 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-6125577 The complaint Mr H complains that in 2011, Options UK Personal Pensions LLP (‘Options’, trading as Carey Pensions UK LLP at the relevant time) didn’t carry out adequate due diligence when it accepted his Self-Invested Personal Pension (‘SIPP’) application and allowed him to ... (10 pages)View decision -
Decision Reference DRN-6141597
4 Mar 2026 Quidie Limited UpheldConsumer CreditDRN-6141597 The complaint Mr S has complained Quidie Limited, trading as Fernovo, continued to chase him for a debt after he’d repaid this. What happened In May 2025 Mr S was the victim of fraud after his bank account was compromised. One of the fraudulent loan applications made was one... (2 pages)View decision -
Decision Reference DRN-6196872
4 Mar 2026 esure Insurance Limited UpheldInsuranceDRN-6196872 The complaint Mr and Mrs O have complained esure Insurance Limited didn’t pay a fair settlement for their vehicle under their motor insurance policy after his vehicle was stolen. Mr O is represented by Mrs O, but for ease of reading, I’ve referred to both as Mr O below. What... (3 pages)View decision -
Decision Reference DRN-6164403
4 Mar 2026 Vitality Health Limited UpheldInsuranceDRN-6164403 The complaint Mrs B is unhappy that Vitality Health Limited (Vitality) cancelled her private medical insurance policy in error. What happened In January 2025, Mrs B renewed her private medical insurance policy with Vitality. In August 2025, Mrs B became aware that Vitality h... (3 pages)View decision -
Decision Reference DRN-6004335
4 Mar 2026 Interactive Investor Services Limited UpheldInvestmentsDRN-6004335 The complaint Mr K complains that Interactive Investor Services Limited (“IISL”) didn’t credit his account with the payments he sent. He says he missed out on an investment opportunity as a result. What happened Mr K has an execution only share dealing account with IISL. Mr ... (2 pages)View decision -
Decision Reference DRN-6157556
4 Mar 2026 Vanquis Bank Limited UpheldBanking and PaymentsDRN-6157556 The complaint Miss R has complained about the way Vanquis Bank Limited (“Vanquis”) dealt with her credit card account after she fell into financial difficulties. What happened All parties are familiar with the background of this complaint so I will only set out a summary. M... (6 pages)View decision -
Decision Reference DRN-6056880
4 Mar 2026 PROPEL HOLDINGS (UK) LIMITED UpheldConsumer CreditDRN-6056880 The complaint Miss M complains that PROPEL HOLDINGS (UK) LIMITED trading as Quidmarket lent to her irresponsibly when they provided her with four personal loans. What happened In 2021, Miss M was provided with four loans by Quidmarket. I’ve included a table below showing mo... (5 pages)View decision -
Decision Reference DRN-5907555
4 Mar 2026 Marsh Finance Limited UpheldConsumer CreditDRN-5907555 The complaint Miss B complains that Marsh Finance Limited (Marsh) has unfairly reported missed payments on her credit file following a payment break. What happened In August 2020, Miss B acquired a used car through a hire purchase agreement with Marsh. The cash price of the... (4 pages)View decision -
Decision Reference DRN-6153595
4 Mar 2026 Creation Consumer Finance Limited UpheldConsumer CreditDRN-6153595 The complaint Mrs O complains about the service received from Creation Consumer Finance Limited when trying to resolve issues in relation to a kitchen she purchased on finance. What happened The background to this complaint is well known to both parties, so I won’t repeat i... (4 pages)View decision -
Decision Reference DRN-5992049
4 Mar 2026 Creation Consumer Finance Limited UpheldConsumer CreditDRN-5992049 The complaint Mr H complains that CREATION CONSUMER FINANCE LIMITED (who I’ll call Creation) failed to provide their vehicle return standards and that they were unfair to charge him an arbitrary collection fee. What happened The detailed background to this complaint is well ... (3 pages)View decision