We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-4724016
13 May 2024 Ageas Insurance Limited UpheldInsuranceDRN-4724016 The complaint Mr and Mrs S complain that Ageas Insurance Limited (Ageas) hasn’t handled a claim they made on their home contents policy properly, causing delay and inconvenience. What happened Mr and Mrs S have an insurance policy with Ageas that covers the contents of their ho... (2 pages)View decision -
Decision Reference DRN-4589239
13 May 2024 Bank of Scotland Plc UpheldMortgagesDRN-4589239 The complaint Mr P complains that Bank of Scotland plc (trading as Birmingham Midshires) gave him conflicting and incorrect information about porting his buy to let mortgage. He asks for compensation and confirmation he can port the mortgage to the property he’s currently livin... (4 pages)View decision -
Decision Reference DRN-4786457
13 May 2024 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4786457 The complaint Mr P complains that HSBC UK Bank Plc didn't fairly deal with a claim he made under Section 75 of the Consumer Credit Act 1974 (the ‘CCA’) and Chargeback claim in relation to a purchase he made with a supplier. What happened In May 2021 Mr P ordered two sofas ... (4 pages)View decision -
Decision Reference DRN-4727954
13 May 2024 Casualty & General Insurance Company (Europe) Ltd UpheldInsuranceDRN-4727954 The complaint Mrs V complains that Casualty & General Insurance Company (Europe) Ltd declined to cover the whole cost of the treatment her dog required in July 2023, on the basis that his treatment was for the continuation of a condition he suffered from in September 2022. ... (5 pages)View decision -
Decision Reference DRN-4792696
13 May 2024 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-4792696 The complaint Mrs S complains that Royal & Sun Alliance Insurance Limited (RSA) has unfairly refused to meet a claim she made under her household insurance. What happened Mrs S holds a property insurance policy for her home, which is about two hundred years old. In late 20... (3 pages)View decision -
Decision Reference DRN-4686164
13 May 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4686164 The complaint A club, which I will refer to as E, complains that Barclays Bank UK Plc wrongly closed its bank account following a Know Your Customer (KYC) review. What happened Barclays closed E’s account on 5 September 2023, on the grounds that E had failed to co- operate with... (3 pages)View decision -
Decision Reference DRN-4766710
13 May 2024 Santander UK Plc UpheldBanking and PaymentsDRN-4766710 The complaint Mr P complains Santander UK plc (Santander) acted unfairly when it defaulted his bank account. What happened Mr P says despite advising Santander of his personal circumstances, it went ahead and defaulted his bank account with them, because he fell behind with his... (3 pages)View decision -
Decision Reference DRN-4784975
13 May 2024 Brazier Consulting Services Ltd UpheldClaims ManagementDRN-4784975 The complaint Miss M complains about Brazier Consulting Services Ltd (“BCS”) and their continued contact, despite her asking them to remove her details from their system in 2019. What happened Miss M asked BCS to remove her details from their system to prevent further contact i... (2 pages)View decision -
Decision Reference DRN-4678374
13 May 2024 Landbay Partners Limited UpheldMortgagesDRN-4678374 The complaint Mrs K and Mr S complain that delays caused by Landbay Partners Limited during their buy- to-let mortgage applications resulted in them missing out on the interest rate products they’d chosen. As a result, they decided not to proceed with the lending, and would lik... (10 pages)View decision -
Decision Reference DRN-4432294
10 May 2024 Santander UK Plc UpheldBanking and PaymentsDRN-4432294 The complaint Mr B complains about Santander UK Plc. He says that Santander didn’t do enough to protect him when he became the victim of a scam and would like it to refund him the money he has lost. What happened The details of the complaint are well known to both parties, so I... (4 pages)View decision
