We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
-
Decision Reference DRN-4728550
10 May 2024 U K Insurance Limited UpheldInsuranceDRN-4728550 The complaint Mr and Mrs B are unhappy U K Insurance Limited hasn’t agreed to fully cover a claim on the occupiers and personal liability section of their home insurance policy. Although the policy is in joint names as submissions have been made by Mr B, for ease I’ll refer to ... (5 pages)View decision -
Decision Reference DRN-4413785
10 May 2024 National Westminster Bank Plc UpheldBanking and PaymentsDRN-4413785 The complaint Mr P is unhappy National Westminster Bank Plc (“NatWest”) won’t reimburse him after he was the victim of a scam. What happened Both parties are aware of the details of this scam so I will only provide a brief outline of what occurred. In summary, Mr P came across ... (4 pages)View decision -
Decision Reference DRN-4791643
10 May 2024 Hampshire Trust Bank Plc UpheldInvestmentsDRN-4791643 The complaint Ms W complains that Hampshire Trust Bank Plc (“HTB”) failed to pay the maturity proceeds of a fixed term ISA to another provider in a timely manner. What happened I issued a provisional decision on this complaint in March 2024. In that decision I explained why I t... (4 pages)View decision -
Decision Reference DRN-4645770
10 May 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4645770 The complaint P, a limited company, complains that Barclays Bank UK Plc unreasonably declined to refund money lost to a scam. It would like the funds refunded to them. What happened P has appointed representatives, but for ease of reading in this decision I’ll refer only to P. ... (5 pages)View decision -
Decision Reference DRN-4784902
10 May 2024 ERGO Versicherung Aktiengesellschaft UpheldInsuranceDRN-4784902 The complaint E, a limited company, complains about the settlement offered by ERGO Versicherung Aktiengesellschaft following a claim on its commercial property insurance policy. What happened E took out an insurance policy for an unoccupied commercial property, which was being ... (5 pages)View decision -
Decision Reference DRN-4790878
10 May 2024 HSBC Global Asset Management (UK) Limited UpheldInvestmentsDRN-4790878 The complaint Mr D and the estate of Mrs D complain that some investment advice provided in 2006 by HSBC Global Asset Management (UK) Limited (“HSBC”) was unsuitable. What happened Mr D, and his wife Mrs D, were given advice about their investments by HSBC in 2006. Sadly Mrs D ... (7 pages)View decision -
Decision Reference DRN-4790769
10 May 2024 Scottish Widows Limited UpheldPensions and AnnuitiesDRN-4790769 The complaint Ms M complains about the delays and customer service received from Scottish Widows Limited trading as Clerical Medical when trying to transfer her pension. What happened Ms M had a pension with Clerical Medical which she stopped contributing to when she moved to A... (3 pages)View decision -
Decision Reference DRN-4679208
10 May 2024 Great Lakes Insurance SE UpheldInsuranceDRN-4679208 The complaint Mrs M has complained that Great Lakes Insurance SE has only part settled a claim she made for cancellation on a travel insurance policy. The policy provides cover only for Mrs M. What happened On 5 May 2023 Mrs M booked a holiday for herself and her husband that w... (4 pages)View decision -
Decision Reference DRN-4791454
10 May 2024 Canada Life Limited UpheldPensions and AnnuitiesDRN-4791454 The complaint Mr B is unhappy with Canada Life Ltd (CLL) because they told him they’re unable to honour an updated quote he obtained in respect of a Fixed Term Income Plan (FTIP) he took out with them. What happened Mr B, via his Financial Advisor (IFA), obtained an online quot... (8 pages)View decision -
Decision Reference DRN-4791045
10 May 2024 Aviva Life & Pensions UK Limited UpheldInsuranceDRN-4791045 The complaint Mrs D has complained that Aviva Life & Pensions UK Limited mis-advised her with regard to her mortgage options in 2005. What happened in 2003 Mrs D took out a level term life assurance policy to protect her repayment mortgage. Aviva subsequently underwrote the... (3 pages)View decision
