We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-4790559
10 May 2024 Barclays Bank UK PLC UpheldConsumer CreditDRN-4790559 The complaint Mr H is complaining about Barclays Bank UK PLC because he says it lent to him irresponsibly by granting him a loan he couldn’t afford to repay. What happened Mr H had overdraft facilities and a credit card with Barclays. On 2 November 2017, it gave him a loan for ... (4 pages)View decision -
Decision Reference DRN-4685622
10 May 2024 Santander UK Plc UpheldBanking and PaymentsDRN-4685622 The complaint Mrs C and Mr C complain that Santander UK Plc is refusing to refund them the amount they lost as the result of a scam. Mrs and Mr C are being represented by a third party. To keep things simple, I will refer to Mrs and Mr C throughout my decision. What happened Th... (5 pages)View decision -
Decision Reference DRN-4689870
10 May 2024 Mortgage Advice Bureau Limited UpheldMortgagesDRN-4689870 The complaint Miss W’s complaint is about delays she encountered during a re-mortgage application, made on the advice of an appointed representative of Mortgage Advice Bureau Limited (MAB). Miss W believes the delays meant she ended up having to apply to her existing lender for... (3 pages)View decision -
Decision Reference DRN-4788605
10 May 2024 Clydesdale Bank Plc UpheldBanking and PaymentsDRN-4788605 The complaint Mr S complains that Clydesdale Bank Plc trading as Virgin Money provided him with poor customer service and significant delays regarding the transfer of his Individual Savings Account (ISA). What happened Mr S says that he applied to open a current account with Vi... (4 pages)View decision -
Decision Reference DRN-4552462
10 May 2024 Specialist Motor Finance Limited UpheldConsumer CreditDRN-4552462 The complaint Mr P complains that a car supplied to him under a hire purchase agreement by Specialist Motor Finance Limited (“SMF”) was of an unsatisfactory quality. What happened In November 2022 Mr P was supplied with a used car through a hire purchase agreement with SMF. The... (4 pages)View decision -
Decision Reference DRN-4720600
10 May 2024 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-4720600 The complaint Mr B complains that Tesco Personal Finance PLC trading as Tesco Bank irresponsibly lent to him. What happened Mr B was approved for a Tesco credit card on 29 May 2019 with an initial £250 credit limit. Tesco altered the credit limit on multiple occasions which I h... (5 pages)View decision -
Decision Reference DRN-4721869
10 May 2024 Solium Capital UK Limited UpheldInvestmentsDRN-4721869 The complaint Mr M complains that Solium Capital UK Limited wrongly informed him that he could continue with his employee share scheme (the scheme) when he left his employment. What happened Mr M was an employee of Barclays which provided the scheme as from November 2020 for a ... (3 pages)View decision -
Decision Reference DRN-4726040
10 May 2024 esure Insurance Limited UpheldInsuranceDRN-4726040 The complaint Mr G complains esure Insurance Limited (esure) didn’t make satisfactory repairs to his car after he made two claims on his motor insurance policy. He also complains about the poor service received. There are several parties and representatives of esure involved th... (3 pages)View decision -
Decision Reference DRN-4734568
10 May 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4734568 The complaint Mrs K complains that Monzo Bank Ltd won’t refund the money she lost when she was the victim of a scam. What happened In November 2023, Mrs K was looking for work and received a number of text messages from someone who said they worked for a recruitment company. Th... (6 pages)View decision -
Decision Reference DRN-4697952
10 May 2024 Ageas Insurance Limited UpheldInsuranceDRN-4697952 The complaint Mrs W complains Ageas Insurance Limited (Ageas) unfairly handled her claim on her motor insurance policy. What happened Mrs W’s car was hit by a third-party motorcycle. The police attended the incident and the third-party admitted liability. Mrs W’s dashcam had re... (2 pages)View decision
