We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-4787474
9 May 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4787474 The complaint Mr S complains that in 2012, Options UK Personal Pensions LLP (‘Options’, trading as Carey Pensions UK LLP at the relevant time) didn’t carry out adequate due diligence when it accepted his Self-Invested Personal Pension (‘SIPP’) application and allowed him to inv... (45 pages)View decision -
Decision Reference DRN-4789937
9 May 2024 Intelligent Money Ltd UpheldPensions and AnnuitiesDRN-4789937 The complaint Mr D has complained that Intelligent Money Ltd failed to identify issues with SVS Securities Plc, the Discretionary Fund Manager he used to invest funds held within his Self-Invested Personal Pension (‘SIPP’). Mr D says he’s likely to lose around 50% of his pensio... (58 pages)View decision -
Decision Reference DRN-4787464
9 May 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4787464 The complaint Mr L complains that in 2012, Options UK Personal Pensions LLP (‘Options’, trading as Carey Pensions UK LLP at the relevant time) didn’t carry out adequate due diligence when it accepted his Self-Invested Personal Pension (‘SIPP’) application and allowed him to inv... (46 pages)View decision -
Decision Reference DRN-4789858
9 May 2024 Advantage Insurance Company Limited UpheldInsuranceDRN-4789858 The complaint Mr L and Mrs D have complained about how Advantage Insurance Company Limited (Advantage) carried out repairs following a claim under a home insurance policy. As Mr L mainly seemed to deal with the complaint, for ease, I will normally only refer to him. What happen... (3 pages)View decision -
Decision Reference DRN-4788483
9 May 2024 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4788483 The complaint Mr M complains HSBC UK Bank Plc has applied a CIFAS marker against him unfairly and has caused immense distress given the way it has handled his complaint. What happened Mr M says he discovered in 2021 that HSBC had applied a CIFAS marker against him relating to a... (2 pages)View decision -
Decision Reference DRN-4789488
9 May 2024 The Co-operative Bank Plc UpheldBanking and PaymentsDRN-4789488 The complaint Mr M complains about the foreign exchange rate that The Co-operative Bank Plc (The Co- op) used to transfer pounds sterling (GBP) from his account in the UK to an account overseas. What happened In January 2023, Mr M asked The Co-op to send 10,000 GBP to an accoun... (3 pages)View decision -
Decision Reference DRN-4573923
9 May 2024 Scottish Friendly Assurance Society Limited UpheldInvestmentsDRN-4573923 The complaint Mr S complains that Scottish Friendly Assurance Society Limited (‘Scottish Friendly’) provided very poor customer service when his with-profit bond matured in early 2021. As a result of its poor service Mr S says he did not receive a cheque for the proceeds of his... (8 pages)View decision -
Decision Reference DRN-4784620
9 May 2024 The Royal Bank of Scotland Plc UpheldBanking and PaymentsDRN-4784620 The complaint M, a limited company, complains that The Royal Bank of Scotland Plc (“RBS”) restricted its account following a review, then delayed returning M’s money after RBS subsequently closed the account. M has been represented in this complaint by one of its directors, Mr ... (4 pages)View decision -
Decision Reference DRN-4755429
9 May 2024 AWP P&C S.A. UpheldInsuranceDRN-4755429 The complaint Mrs M and Mr S have complained that AWP P&C SA (AWP) did not refund the cost of a single trip travel insurance policy after it would no longer provide cover following a change in Mr S’s health. The complaint involves the actions of the policy administrators, a... (2 pages)View decision -
Decision Reference DRN-4741407
9 May 2024 Oodle Financial Services Limited UpheldConsumer CreditDRN-4741407 The complaint Mr K is unhappy that a car supplied to him under a hire purchase agreement with Oodle Financial Services Limited was of an unsatisfactory quality. Mr K has been represented during the claim and complaint process by Mrs K. For ease of reference, I will refer to an... (5 pages)View decision
