We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128312 results
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Decision Reference DRN-4816196
27 Aug 2024 B&Q Limited UpheldConsumer CreditDRN-4816196 The complaint Mrs P complains that she was encouraged by B&Q Limited (B&Q) to make unnecessary credit applications, and that her ability to obtain credit was damaged as a result. What happened Mrs P applied for credit to fund a kitchen. The agreement was brokered by ... (2 pages)View decision -
Decision Reference DRN-4980019
27 Aug 2024 U K Insurance Limited UpheldInsuranceDRN-4980019 The complaint Miss R has complained that U K Insurance Limited trading as Churchill Car Insurance (UKI) said that she misrepresented the situation with her brother who was to be a named driver on her policy. This meant her premium increased. She’s also complained that when ... (3 pages)View decision -
Decision Reference DRN-4961039
27 Aug 2024 esure Insurance Limited UpheldInsuranceDRN-4961039 The complaint Mrs M and Mr M are unhappy with the service provided by esure Insurance Limited (esure) following a claim made on their home insurance policy. Mrs M and Mr M are both parties to this complaint. Mr M has primarily dealt with this service. For ease of reference ... (3 pages)View decision -
Decision Reference DRN-4985934
27 Aug 2024 Mitsubishi HC Capital UK Plc UpheldConsumer CreditDRN-4985934 The complaint Mr R has complained about Mitsubishi HC Capital UK Plc trading as Hitachi Personal Finance (‘Mitsubishi’)’s response to a claim he made under Section 75 (‘s.75’) of the Consumer Credit Act 1974 (the ‘CCA’) and in relation to allegations of an unfair relationshi... (7 pages)View decision -
Decision Reference DRN-4985970
27 Aug 2024 Startline Motor Finance Limited UpheldConsumer CreditDRN-4985970 The complaint Mr G complains Startline Motor Finance Limited (Startline) supplied him with a car that he believes wasn’t of satisfactory quality at supply. Mr G is represented by his mother, Ms G but as he’s the agreement holder, I will refer to him only throughout this dec... (5 pages)View decision -
Decision Reference DRN-4876261
27 Aug 2024 Nelson Insurance Company Ltd UpheldInsuranceDRN-4876261 The complaint Mr K complains that Nelson Insurance Company Ltd declined his claim made on his commercial motor insurance policy following the theft of his car by a family member. What happened Mr K’s car was taken by a family member and damaged in an accident. The car was la... (3 pages)View decision -
Decision Reference DRN-4985551
27 Aug 2024 Barclays Bank Plc UpheldInvestmentsDRN-4985551 The complaint Mr T complains about delays he experienced when transferring his investments away from Barclays Bank Plc, up to July 2023. What happened Prior to July 2023, Mr T had been attempting to transfer his investments away from Barclays for some time. One of the proble... (5 pages)View decision -
Decision Reference DRN-4864240
27 Aug 2024 Aviva Insurance Limited UpheldInsuranceDRN-4864240 The complaint Mr B complains about the level of service provided by Aviva Insurance Limited when he made a claim on his commercial motor insurance policy. He wants compensation for the costs he incurred as a result. What happened Mr B’s van was damaged, and he made a claim ... (2 pages)View decision -
Decision Reference DRN-4894817
27 Aug 2024 MotoNovo Finance Limited UpheldConsumer CreditDRN-4894817 Complaint Miss T has complained about the quality of a car that MotoNovo Finance Limited (“MotoNovo”) supplied to her through a hire-purchase agreement. Background In October 2023, MotoNovo provided Miss T with finance for a used car. The car was just under eleven years old... (5 pages)View decision -
Decision Reference DRN-4985751
27 Aug 2024 Capital Home Loans Limited UpheldMortgagesDRN-4985751 The complaint This complaint’s about a mortgage Mr L holds with Capital Home Loans trading as CHL Mortgages. There are various strands to the complaint, but the essence of it is CHL’s treatment of Mr L over long-standing arrears, legal action it has taken to gain possession... (3 pages)View decision