We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125363 results
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Decision Reference DRN-3959411
7 May 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3959411 The complaint Mrs L complains that Options UK Personal Pensions LLP (“Options” – formerly Carey Pensions UK LLP) failed to conduct adequate due diligence when it accepted her application to open a self-invested personal pension (“SIPP”) and invest in an overseas property invest... (22 pages)View decision -
Decision Reference DRN-4760590
7 May 2024 Advantage Insurance Company Limited UpheldInsuranceDRN-4760590 The complaint Mr I complains about the way Advantage Insurance Company Limited handled a claim he made on his motor insurance policy. What happened In February 2023, Mr I made a claim on his car insurance policy. He said he’d been stationary, when a car had reversed into him. H... (3 pages)View decision -
Decision Reference DRN-4772888
7 May 2024 MBNA Limited UpheldBanking and PaymentsDRN-4772888 The complaint Miss T complains that MBNA Limited sent a text message in relation to her bank account to her sister. Miss T also complains that MBNA paid compensation for its error into her sister’s account. What happened In November 2023 Miss T made a payment to another busines... (2 pages)View decision -
Decision Reference DRN-4763083
7 May 2024 Advantage Insurance Company Limited UpheldInsuranceDRN-4763083 The complaint Mr M complains about the price quoted by Advantage Insurance Company Limited (“Advantage”) to renew his motor insurance policy. What happened Mr M had a policy with Advantage, and he says he didn’t realise it had renewed, at a significantly higher price, until he ... (3 pages)View decision -
Decision Reference DRN-4693263
7 May 2024 Central England Co-operative Funeral Plans Limited UpheldFuneral Planning ServicesDRN-4693263 The complaint Mr S complained that Central England Co-operative Funeral Plans Limited (“CECFP”) sent correspondence containing his new address to his former home, which allowed his former partner to harass him and his current partner. What happened Mr S bought a pre-paid funera... (2 pages)View decision -
Decision Reference DRN-4701421
7 May 2024 Aviva Life & Pensions UK Limited UpheldPensions and AnnuitiesDRN-4701421 The complaint Mr C complains that Aviva Life & Pensions UK Limited unduly delayed providing him with information about his pension policies and he’s been unable to progress his claim with the Financial Services Compensation Scheme (FSCS) as a result. What happened Mr C had ... (5 pages)View decision -
Decision Reference DRN-4677736
7 May 2024 AA Underwriting Insurance Company Limited UpheldInsuranceDRN-4677736 The complaint Ms B complained that AA Underwriting Insurance Company Limited (“AA”) didn’t fix her car properly following an accident and provided poor customer service / caused delays throughout her claim under her motor policy. What happened Following an accident, Ms B made a... (3 pages)View decision -
Decision Reference DRN-4783753
7 May 2024 Tesco Personal Finance PLC UpheldConsumer CreditDRN-4783753 The complaint Mr P is complaining about Tesco Personal Finance PLC trading as Tesco Bank because he says it reported to the credit reference agencies (CRAs) that his account was in arrears when he was actually paying more than the contractual amount. What happened In 2020, Mr P... (3 pages)View decision -
Decision Reference DRN-4761424
7 May 2024 Accredited Insurance (Europe) Ltd UpheldInsuranceDRN-4761424 The complaint Mr S and Mrs S complain about how Accredited Insurance (Europe) Ltd (Accredited) handled a claim under their home insurance policy for damage to their property from a fire. References to Accredited include their agents who administer the policy and assess claims. ... (6 pages)View decision -
Decision Reference DRN-4757632
7 May 2024 N.I.I.B. Group Limited UpheldConsumer CreditDRN-4757632 The complaint Ms B is unhappy that a car supplied to her under a hire purchase agreement with N.I.I.B. Group Limited trading as Northridge Finance (‘Northridge’) was of an unsatisfactory quality. What happened In March 2023, Ms B was supplied with a used car through a hire purc... (3 pages)View decision
