We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128312 results
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Decision Reference DRN-4977623
23 Aug 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4977623 The complaint Mrs G complains that Barclays Bank UK PLC trading as Barclaycard (Barclays) acted irresponsibly in providing her with two credit cards and several credit card limit increases which she says she couldn’t afford. I can see that one of the cards Mrs G complains ab... (6 pages)View decision -
Decision Reference DRN-4983586
23 Aug 2024 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4983586 The complaint Mr N has complained that Admiral Insurance (Gibraltar) Limited (‘Admiral’) unfairly dealt with a claim under his home emergency policy. What happened Mr N contacted Admiral to send an engineer. His boiler had failed, leaving him with no heating or hot water. A... (5 pages)View decision -
Decision Reference DRN-4782959
23 Aug 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4782959 The complaint Mr and Mrs H’s complaint is about a secured commercial loan their business partnership has with Barclays Bank UK PLC. They want to be compensated for the financial losses and stress caused by mistakes made by Barclays when the term ended and they asked for the ... (5 pages)View decision -
Decision Reference DRN-4981760
23 Aug 2024 Mortgage Advice Bureau Limited UpheldMortgagesDRN-4981760 The complaint Mr M’s complaint is about the administration of a mortgage application made with the assistance of Mortgage Advice Bureau Limited (MAB) in 2022. He considered that the poor administration and service he received resulted in him not receiving the mortgage offer ... (6 pages)View decision -
Decision Reference DRN-4981217
23 Aug 2024 British Gas Insurance Limited UpheldInsuranceDRN-4981217 The complaint Ms R has complained that British Gas Insurance Limited (British Gas) provided poor service under her home emergency policy, which led to her boiler needing to be replaced. What happened Ms R had a home emergency policy with British Gas for several years. Durin... (5 pages)View decision -
Decision Reference DRN-4734361
23 Aug 2024 J.P. Morgan Europe Limited UpheldBanking and PaymentsDRN-4734361 The complaint Ms T complains that J.P. Morgan Europe Limited trading as Chase (‘Chase’) blocked her accounts for a long time and didn’t allow her access to her funds . She would like her funds to be returned to her and to be compensated for the delays. What happened Ms T ha... (5 pages)View decision -
Decision Reference DRN-4879085
23 Aug 2024 esure Insurance Limited UpheldInsuranceDRN-4879085 The complaint Mr H and Miss T are unhappy with the way esure Insurance Limited (esure) handled their accidental damage claim and the conflicting information it provided. Mr H and Miss T jointly held contents insurance underwritten by esure. For ease of reading, I’ll refer on... (3 pages)View decision -
Decision Reference DRN-4921079
23 Aug 2024 U K Insurance Limited UpheldInsuranceDRN-4921079 The complaint A partnership, which I’ll refer to as S, complains about what U K Insurance Limited did after it made a claim on its business protection insurance policy. Mr P, who is a partner of S, brings the complaint on its behalf. What happened In March 2023 Mr P made a c... (3 pages)View decision -
Decision Reference DRN-4974447
23 Aug 2024 Nationwide Building Society UpheldConsumer CreditDRN-4974447 The complaint Mrs W complains that Nationwide Building Society told her incorrect information about a payment holiday on her personal loan. What happened Mrs W says that she asked Nationwide for help regarding her personal loan repayments due to financial difficulty. She say... (3 pages)View decision -
Decision Reference DRN-4943160
23 Aug 2024 Vanquis Bank Limited UpheldBanking and PaymentsDRN-4943160 The complaint Ms R complains that Vanquis Bank Limited irresponsibly lent to her. Ms R is represented by a solicitors firm in bringing this complaint. But for ease of reading, I’ll refer to any submission and comments they have made as being made by Ms R herself. What happen... (3 pages)View decision