We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128312 results
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Decision Reference DRN-4961907
23 Aug 2024 Embark Services Limited UpheldPensions and AnnuitiesDRN-4961907 The complaint Mr G complained about the quality of service that Embark Services Limited (Embark) provided him in respect of the management of his self-invested personal pension (SIPP). In particular, its failure to issue rental invoices to the tenants of property held within... (5 pages)View decision -
Decision Reference DRN-4961900
23 Aug 2024 Embark Services Limited UpheldPensions and AnnuitiesDRN-4961900 The complaint Mr B complained about the quality of service that Embark Services Limited (Embark) provided him in respect of the management of his self-invested personal pension (SIPP). In particular, its failure to issue rental invoices to the tenants of property held within... (5 pages)View decision -
Decision Reference DRN-4982967
23 Aug 2024 QIC Europe Ltd UpheldInsuranceDRN-4982967 The complaint Ms J complains that QIC Europe Ltd (QIC) settled a third-party claim against her car insurance policy and didn’t tell her. What happened Ms J had a car insurance policy underwritten by QIC. In August 2021, when completing a three-point turn, Ms J was involved... (3 pages)View decision -
Decision Reference DRN-4982869
23 Aug 2024 St James's Place UK plc UpheldInvestmentsDRN-4982869 The complaint The trustees of the Mr & Mrs W Investment Bond Trust have complained about the delays experienced with St James’s Place UK plc (‘SJP’) during the assignment of assets and release of contracts from the Trust’s Investment Bond. For ease of reference, in my d... (6 pages)View decision -
Decision Reference DRN-4972910
23 Aug 2024 ReAssure Life Limited UpheldInvestmentsDRN-4972910 The complaint Mrs D and Mr P, as trustees of a trust, have complained about Reassure Life Limited (‘ReAssure’) in relation to three Maximum Investment Plan (‘MIP’) policies held within the trust. The trust was originally set up by Mrs D and Mr P’s parents, who I’ll refer to... (17 pages)View decision -
Decision Reference DRN-4903260
23 Aug 2024 National Westminster Bank Plc UpheldBanking and PaymentsDRN-4903260 The complaint Miss K complains that National Westminster Bank Plc (NatWest) has not credited her bank account with two international payments of 40 USD and 40 EUR that she was expecting. She says they keep asking her to get information from the sending bank. She’s also unha... (2 pages)View decision -
Decision Reference DRN-4777318
23 Aug 2024 Fluent Money Limited UpheldMortgagesDRN-4777318The complaint Miss F's complaint is about the advice she received from Fluent Money Limited trading as Fluent Money in 2020 to take out a second charge mortgage. As it has been concluded t\<br />View decision
hat the lender should not have agreed to lend, Miss F thinks Fluent should ... (6 pages) -
Decision Reference DRN-4947589
23 Aug 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4947589 The complaint Ms B complains that Revolut Ltd won’t refund the money she lost when she was the victim of a scam. What happened In June 2023, Ms B received a phone call from someone who said they worked for another bank she had an account with. The caller asked if she had ma... (8 pages)View decision -
Decision Reference DRN-4982610
23 Aug 2024 British Gas Insurance Limited UpheldInsuranceDRN-4982610 The complaint Miss R complains that British Gas Insurance Limited caused a leak with her boiler, which damaged her home. What happened During an annual service appointment, British Gas condemned Miss R’s boiler as unsafe and capped off the gas supply feed. A week later, Mis... (3 pages)View decision -
Decision Reference DRN-4978331
22 Aug 2024 Evolution Insurance Company Limited UpheldInsuranceDRN-4978331 The complaint Mr C is unhappy with the settlement Evolution Insurance Company Limited (Evolution) offered for his washer dryer under his appliance insurance. What happened After a number of failed repair attempts, Mr C claimed under his appliance policy when his washer dryer... (4 pages)View decision