We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125363 results
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Decision Reference DRN-4777809
7 May 2024 Santander UK Plc UpheldBanking and PaymentsDRN-4777809 The complaint Mr O complains that Santander UK Plc blocked and then closed his account without notice and without proper reason. As a result, he was put to significant inconvenience, suffered distress, and incurred financial loss. He wants Santander to reinstate his account and... (2 pages)View decision -
Decision Reference DRN-4770267
7 May 2024 National Westminster Bank Plc UpheldBanking and PaymentsDRN-4770267 The complaint Mr S complains that National Westminster Bank Plc did not open his Individual Savings Account (ISA) that he applied for, and they provided him with poor customer service. What happened Mr S applied for a two year fixed rate ISA with NatWest on their website on 8 A... (4 pages)View decision -
Decision Reference DRN-4537998
7 May 2024 Barclays Bank UK PLC UpheldMortgagesDRN-4537998 The complaint Mr B’s complaint is that, when he paid off his mortgage to Barclays Bank UK PLC in 2019, Barclays didn’t remove the charge from the property title at the Land Registry. This caused delay when Mr B wanted to take out a new mortgage. To settle the complaint, Mr B wa... (3 pages)View decision -
Decision Reference DRN-4782513
7 May 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4782513 The complaint Ms M complains that Revolut Ltd (“Revolut”) won’t refund over £4,000 she lost to an employment scam in March 2023. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here. In brief summary, Ms M fell vict... (3 pages)View decision -
Decision Reference DRN-4782603
7 May 2024 Nationwide Building Society UpheldBanking and PaymentsDRN-4782603 The complaint Mr B complains that Nationwide Building Society (‘Nationwide’) won’t refund the money he paid to a building company. What happened Mr B says that he obtained three quotes to replace the original roof at his home. He and his wife then invited the owner of a company... (4 pages)View decision -
Decision Reference DRN-4663994
7 May 2024 Tandem Personal Loans Ltd UpheldConsumer CreditDRN-4663994 The complaint Mr O complains that Tandem Personal Loans Ltd (“Tandem”), who were 1 st Stop Personal Loans Limited, provided him with credit that he couldn’t afford to repay. What happened Tandem approved a loan of £7,000 for Mr O in February 2020. The loan was to be repaid at £... (2 pages)View decision -
Decision Reference DRN-4660064
7 May 2024 Ageas Insurance Limited UpheldInsuranceDRN-4660064 The complaint Mrs P complains about Ageas Insurance Limited’s handling of her home insurance claim. Mrs P is represented in her claim and this complaint by her son, Mr P. Ageas is the underwriter of this policy i.e. the insurer. Part of this complaint concerns the actions of it... (5 pages)View decision -
Decision Reference DRN-4760428
7 May 2024 Olton Alexander Ltd UpheldClaims ManagementDRN-4760428 The complaint The estates of Mr B and Mrs B complain about Olton Alexander Ltd (“OAL”) and their failure to progress two claims for mis-sold timeshares. The estates of Mr B and Mrs B have been represented by their son, Mr B. So, for ease of reference, I will refer to both estat... (3 pages)View decision -
Decision Reference DRN-4464635
7 May 2024 Tesla Financial Services Limited UpheldConsumer CreditDRN-4464635 The complaint Mr B is unhappy with a hire agreement taken with Tesla Financial Services Limited (‘TFS’). Mr B says he was told he could hand the car back once he had made 50% of the payments, but he found out later this was incorrect. What happened Towards the end of April 2023... (4 pages)View decision -
Decision Reference DRN-4782303
7 May 2024 Domestic & General Insurance Plc UpheldInsuranceDRN-4782303 The complaint Mr S complains about the replacement phone he’s been provided by Domestic & General Insurance Plc (D&G) following a claim under his phone and television hardware insurance policy. What happened Mr S made a claim for damage to a phone insured under his phon... (3 pages)View decision
