We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125363 results
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Decision Reference DRN-4632173
3 May 2024 HSBC UK Bank Plc UpheldConsumer CreditDRN-4632173 The complaint Mr M complains that HSBC UK Bank Plc are pursuing him for a loan that was taken out after his phone was stolen on a night out. What happened In June 2022 Mr M travelled to the UK to visit family and friends. On 25 June 2022, his phone was stolen during a night out... (5 pages)View decision -
Decision Reference DRN-4732685
3 May 2024 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4732685 The complaint Mr C complains about the settlement of his motor insurance claim by Admiral Insurance (Gibraltar) Limited after his car was stolen. What happened The following is intended only as a brief summary of events. Additionally, whilst other parties have communicated with... (3 pages)View decision -
Decision Reference DRN-4659093
3 May 2024 Hub Financial Solutions Limited UpheldPensions and AnnuitiesDRN-4659093 The complaint Ms H complains that HUB Financial Solutions Limited (HUB) mis-handled the arrangement of her pension annuities causing delays and financial losses. She would like compensation for losses and inconvenience caused. What happened Ms H had personal pension plans with ... (6 pages)View decision -
Decision Reference DRN-4772911
3 May 2024 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-4772911 The complaint Mr B complains that Moneybarn No. 1 Limited (Moneybarn) failed to complete sufficient affordability checks prior to approving a Conditional Sale agreement for him. He says by them not doing so, they failed to act fairly and reasonably. He also complains about the ... (3 pages)View decision -
Decision Reference DRN-4727314
3 May 2024 British Gas Insurance Limited UpheldInsuranceDRN-4727314 The complaint Miss A complains about the poor customer service she’s received from British Gas Insurance Limited. What happened In August 2023, Miss A took out a HomeCare policy with British Gas. Miss A tells us that, from the outset, she experienced poor customer service. I’ve... (2 pages)View decision -
Decision Reference DRN-4762565
3 May 2024 The National Farmers' Union Mutual Insurance Society Limited UpheldInsuranceDRN-4762565 The complaint A limited company that I will refer to as C complains about the handling and decline by The National Farmers' Union Mutual Insurance Society Limited of its business interruption insurance claim, made as a result of the COVID-19 pandemic. What happened The fol... (6 pages)View decision -
Decision Reference DRN-4780617
3 May 2024 NewDay Ltd UpheldBanking and PaymentsDRN-4780617 The complaint Miss H complains that NewDay Ltd have acted irresponsibly by issuing her with a credit card and increasing her limit several times. What happened Miss H has a NewDay credit card and is struggling to make the minimum payment. Her minimum payment is less than the in... (5 pages)View decision -
Decision Reference DRN-4575619
3 May 2024 London and Country Mortgages Ltd UpheldMortgagesDRN-4575619 The complaint Mr H and Ms W’s complaint is about the service London & Country Mortgages Ltd (L&C) provided them with when they asked it to arrange a mortgage for them in the spring of 2023. They consider the delays caused by L&C have meant they will have to pay a hi... (4 pages)View decision -
Decision Reference DRN-4758602
3 May 2024 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-4758602 The complaint Mrs H complains that Tesco Personal Finance PLC trading as Tesco Bank (“Tesco”) has not honoured a liability she says arises out of her claim made under section 75 of the Consumer Credit Act 1974 (“CCA”). What happened In or around June 2017, Mrs H says she receiv... (10 pages)View decision -
Decision Reference DRN-4667376
3 May 2024 Prepay Technologies Ltd UpheldBanking and PaymentsDRN-4667376 The complaint Mr S complains PrePay Technologies Limited, trading as Prepay Solutions, refuses to refund him for transactions on his Monese account he says he didn’t authorise. For ease, I will refer to PrePay Technologies Limited, trading as Prepay Solutions, as Monses in this... (3 pages)View decision
