We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125363 results
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Decision Reference DRN-4779498
3 May 2024 Bank of Ireland (UK) Plc UpheldConsumer CreditDRN-4779498 The complaint Mr G is unhappy that Bank of Ireland (UK) Plc, trading as Bank of Ireland (UK), (“BOI”) defaulted his account. What happened To briefly summarise, Mr G held a loan with BOI which fell into arrears. On 20 September 2022, BOI sent a default notice to Mr G. This defa... (5 pages)View decision -
Decision Reference DRN-4534873
3 May 2024 West Bay Insurance Plc UpheldInsuranceDRN-4534873 The complaint Mr W complains about the amount West Bay Insurance Plc offered to settle his claim on his motorbike insurance policy. What happened Mr W’s motorbike was damaged in an accident with another vehicle and so he claimed on his policy with West Bay. West Bay reviewed th... (3 pages)View decision -
Decision Reference DRN-4727468
3 May 2024 Inter Partner Assistance SA UpheldInsuranceDRN-4727468 The complaint Mr T complains about the way that Inter Partner Assistance SA (IPA) handled a medical expenses claim he made on a travel insurance policy. What happened The background to this complaint is well-known to both parties. So I’ve simply set out a summary of what I thin... (4 pages)View decision -
Decision Reference DRN-4779980
3 May 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4779980 The complaint Mr P has a self-invested personal pension (SIPP) with Options UK Personal Pensions LLP (‘Options’, formerly Carey Pensions UK LLP). Mr P transferred his existing personal pension to the Options SIPP to invest in a property-based investment scheme in Cape Verde. Mr... (24 pages)View decision -
Decision Reference DRN-4780325
3 May 2024 Bank of Scotland Plc UpheldBanking and PaymentsDRN-4780325 The complaint Mr P complains that Bank of Scotland Plc, trading as Halifax, has treated him unfairly in relation to a transaction on his credit card which paid for jewellery. What happened In November 2022 Mr P used his Bank of Scotland Plc, trading a... (4 pages)View decision -
Decision Reference DRN-4279595
3 May 2024 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-4279595 The complaint Mr P has complained about the way Creation Consumer Finance Limited (“Creation”) responded to a claim he’d made under section 75 (s75) of the Consumer Credit Act 1974 (the “CCA”) and in relation to an alleged unfair relationship taking into account section 140A (s... (8 pages)View decision -
Decision Reference DRN-4470921
3 May 2024 Checkout Ltd UpheldBanking and PaymentsDRN-4470921 The complaint G, a limited company, complains that Checkout Ltd unfairly closed their accounts. They’d like the account reinstated, or an explanation for the decision to terminate the service and a reimbursement of lost fees. What happened G held an account with Checkout, which... (2 pages)View decision -
Decision Reference DRN-4439507
3 May 2024 Nationwide Building Society UpheldMortgagesDRN-4439507 The complaint Mrs U complains that Nationwide Building Society has failed to protect her from changes being made to a joint mortgage she remains party to, although she had asked it not to allow changes to the mortgage without the agreement of both parties. What happened Mrs U t... (4 pages)View decision -
Decision Reference DRN-4755571
3 May 2024 Skipton Building Society UpheldInvestmentsDRN-4755571 The complaint Mr B has complained about the online service provided by Skipton Building Society (‘Skipton’). He was unable to withdraw funds or close his online accounts as instructed. What happened Mr B had two fixed term savings accounts with Skipton totalling over £200,000. ... (5 pages)View decision -
Decision Reference DRN-4779931
3 May 2024 Leeds Building Society UpheldBanking and PaymentsDRN-4779931 The complaint Miss S complains about Leeds Building Society’s online banking system having a security fault. Also, their failure to consider her disability. What happened Miss S explains she has a disability and is susceptible to becoming distressed. Miss S accesses her Leeds b... (6 pages)View decision
