We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128312 results
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Decision Reference DRN-4955240
22 Aug 2024 FUND OURSELVES LIMITED UpheldConsumer CreditDRN-4955240 The complaint Mr M has complained that FUND OURSELVES Limited (“Fund Ourselves”) gave him loans which were unaffordable. Mr M has also complained about the help and support offered to him after he informed Fund Ourselves he was having financial difficulties. What happened ... (8 pages)View decision -
Decision Reference DRN-4842517
22 Aug 2024 Aioi Nissay Dowa Insurance UK Limited UpheldInsuranceDRN-4842517 The complaint Mr H complains that Aioi Nissay Dowa Insurance UK Limited (ANDI) unreasonably requested outstanding premium payments and cancelled his motor insurance policy. What happened Mr H held a motor insurance policy with ANDI. He paid his annual premium in monthly inst... (2 pages)View decision -
Decision Reference DRN-4948323
22 Aug 2024 Evergreen Finance London Limited UpheldConsumer CreditDRN-4948323 The complaint Mr B complains that Evergreen Finance London Limited trading as MoneyBoat.co.uk (“MoneyBoat”) provided him with loans without carrying out sufficient affordability checks. What happened A summary of Mr B’s borrowing can be found below. loan number loan amount... (4 pages)View decision -
Decision Reference DRN-4910294
22 Aug 2024 The Royal Bank of Scotland Plc UpheldBanking and PaymentsDRN-4910294 The complaint Ms P has complained that an account switch has not been processed by The Royal Bank of Scotland Plc trading as The One Account (“RBS”). What happened Ms P attempted to complete a partial account switch, with the aim of moving over Direct Debits from her RBS ac... (3 pages)View decision -
Decision Reference DRN-4868323
22 Aug 2024 Argos Limited UpheldConsumer CreditDRN-4868323 The complaint Mr A complains that Argos Limited, trading as Argos Financial Services (“Argos”) have failed to refund items he returned to them. What happened In June 2023 Mr A bought two fans and two after care policies. The items cost £217.47 in total. Mr A kept one of the ... (2 pages)View decision -
Decision Reference DRN-4974136
22 Aug 2024 Highway Insurance Company Limited UpheldInsuranceDRN-4974136 The complaint Mrs H complains about the way Highway Insurance Company Limited has settled a claim on a home buildings insurance policy following a subsidence claim. What happened Mrs H made a claim after noticing damage in her home. The claim was made in 2020 and was initial... (4 pages)View decision -
Decision Reference DRN-4967233
22 Aug 2024 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-4967233 The complaint Mr B has complained about the way Creation Consumer Finance Ltd (“Creation”) responded to claims he’d made in relation to misrepresentation, breach of contract, and an alleged unfair relationship taking into account section 140A (“s.140A”) of the Consumer Credi... (9 pages)View decision -
Decision Reference DRN-4967850
22 Aug 2024 Lloyds Bank PLC UpheldBanking and PaymentsDRN-4967850 The complaint Mr L complains on behalf of himself and his aunt and uncle, Mrs L and X, that Lloyds Bank PLC caused them to have a wasted appointment and failed to add his name to a joint account as requested. What happened Mr L requested their accountant, C, to arrange an ap... (4 pages)View decision -
Decision Reference DRN-4901718
22 Aug 2024 Vitality Health Limited UpheldInsuranceDRN-4901718 The complaint Mr and Mrs C are unhappy with the service Vitality Health Limited (Vitality) provided when requesting changes on their private medical insurance policy. What happened Mr and Mrs C have a private medical insurance policy which they renewed in March 2023. Vitalit... (3 pages)View decision -
Decision Reference DRN-4935744
21 Aug 2024 esure Insurance Limited UpheldInsuranceDRN-4935744 The complaint Mr J complains esure Insurance Limited (esure) unfairly handled his claim on his motor insurance policy and that there were issues with the repairs completed. There are several parties and representatives of esure involved throughout the complaint but for the ... (4 pages)View decision