We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125363 results
-
Decision Reference DRN-4779583
3 May 2024 JBR Capital Limited UpheldConsumer CreditDRN-4779583 The complaint Mr K complains JBR Capital Limited (JBR) supplied him with a car that he believes wasn’t of satisfactory quality. What happened In June 2022, Mr K entered into a 60 month personal contract purchase (PCP) agreement for a used car. The car’s cash price... (6 pages)View decision -
Decision Reference DRN-4763525
3 May 2024 Aviva Insurance Limited UpheldInsuranceDRN-4763525 The complaint Mr T is unhappy with the service provided by Aviva Insurance Limited (Aviva) following a claim made on his home insurance policy. Aviva is the underwriters of this policy. Part of this complaint concerns the actions of third parties instructed on the claim. Aviva ... (7 pages)View decision -
Decision Reference DRN-4775518
3 May 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4775518 The complaint A company, which I will refer to as B, complains about the way Barclays Bank UK Plc carried out a Know Your Customer (KYC) review. Mr B, who is a director of B, complains on its behalf. I am aware that Mr B is also unhappy about the actions of Barclays Bank Plc (t... (5 pages)View decision -
Decision Reference DRN-4779460
3 May 2024 Madison CF UK Limited UpheldConsumer CreditDRN-4779460 The complaint Mr E is complaining about Madison CF UK Limited trading as 118 118 Money because he says it lent irresponsibly by providing him with a loan he couldn’t afford. What happened In July 2022, 118 118 Money approved Mr E’s application for a loan of £2,000. The interest... (4 pages)View decision -
Decision Reference DRN-4768954
3 May 2024 Accelerant Insurance Europe SA/NV UK Branch UpheldInsuranceDRN-4768954 The complaint Ms K is a sole trader, trading as H. She complains Accelerant Insurance Europe SA/NV UK Branch turned down a claim made on H’s commercial protection plan insurance. What happened H’s business includes dog walking. In 2023 Ms K claimed on the personal injury sectio... (3 pages)View decision -
Decision Reference DRN-4779394
3 May 2024 Lloyds Bank PLC UpheldBanking and PaymentsDRN-4779394 The complaint Mr T is complaining about Lloyds Bank PLC because he says it lent irresponsibly in granting him an overdraft he couldn’t afford. What happened Mr T had a current account with Lloyds. In 2019, it accepted his application for an overdraft facility with a limit of £5... (4 pages)View decision -
Decision Reference DRN-4772120
3 May 2024 National Westminster Bank Plc UpheldMortgagesDRN-4772120 The complaint Mr B and Miss K complain National Westminster Bank Plc (NatWest) have reported inaccurate information about missed payments on their mortgage account to credit reference agencies (CRAs). They say that affected their ability to borrow. And they are unhappy with the... (9 pages)View decision -
Decision Reference DRN-4760526
3 May 2024 Red Sands Insurance Company (Europe) Limited UpheldInsuranceDRN-4760526 The complaint Ms A complains about how Red Sands Insurance Company (Europe) Limited (Red Sands), handled a claim under her warranty insurance policy covering the installation of patio doors. Any reference to Red Sands in this decision includes their agents. What happened Ms A h... (7 pages)View decision -
Decision Reference DRN-4777235
2 May 2024 Scottish Widows Limited UpheldPensions and AnnuitiesDRN-4777235 The complaint Mrs W complains that she has not been treated fairly by Scottish Widows Limited in relation to the transfer of her pension from her employer’s scheme. What happened Mrs W contacted Scottish Widows in December 2021 to discuss a transfer of her pension from her empl... (4 pages)View decision -
Decision Reference DRN-4753666
2 May 2024 Madison CF UK Limited UpheldConsumer CreditDRN-4753666 The complaint Mr K complains that Madison CF UK Limited trading as 118 118 Money sold his loan to a third party. What happened Mr K held a loan with 118 118 Money. The loan was taken out on 17 September 2022 for £1500 plus interest of £661.44 with monthly payments of £120.08. I... (2 pages)View decision
